Coveo's 2024 EX Industry Report Highlights GenAI's Potential to Transform Digital Workplaces and Boost Employee Proficiency

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[{"type":"text","content":"\n \n \n \n Coveo's 2024 EX Industry Report Highlights GenAI's Potential to Transform Digital Workplaces and Boost Employee Proficiency\n \n \n /* Style Definitions */\nspan.prnews_span\n{\nfont-size:8pt;\nfont-family:\"Arial\";\ncolor:black;\n}\na.prnews_a\n{\ncolor:blue;\n}\nli.prnews_li\n{\nfont-size:8pt;\nfont-family:\"Arial\";\ncolor:black;\n}\np.prnews_p\n{\nfont-size:0.62em;\nfont-family:\"Arial\";\ncolor:black;\nmargin:0in;\n}\n \n \n \n \n \n \n Canada NewsWire\n \n \n \n \n \n Survey of 4,000 U.S. and U.K. employees finds more than 40% think GenAI can help them find things faster and personalize their intranet use\n \n \n \n \n \n MONTREAL\n \n ,\n \n LONDON\n \n and\n \n SAN FRANCISCO\n \n \n ,\n \n \n June 25, 2024\n \n \n /CNW/ -\n \n \n Coveo\n \n \n (TSX: CVO), the leading enterprise AI platform that brings AI Search and generative AI (GenAI) to every point-of-experience, enabling remarkable personalized digital experiences that drive business outcomes, today released its fourth annual Coveo EX Industry Report. The report,\n \n \"Can GenAI Empower Employees to do More on Their Own?,\"\n \n is based on a survey of 4,000 U.S. and U.K. adults aged 18+ who use a computer in their work for companies with 5,000+ employees. Conducted in partnership with\n \n Arlington Research\n \n , the research examines the entire digital employee experience journey, exploring the effect of information flow on work quality and ultimately customer experience. The report also dives into how GenAI trends are shaping employees' expectations of the digital workplace – and how some are breaking the rules, known or not.\n \n \n \n \n \n \n \n \n \n Findings reveal that employees are optimistic about GenAI solving the information gap by speeding up answer finding. In fact, more than two-fifths (42%) say finding relevant information faster or personalizing the intranet for their own specific needs would help in their everyday work. Notably, more than half of field support and 50% of sales expressed the desire to use GenAI to better serve customers and prospects. Additionally, 40% of those in customer service and support said generative tools can help them spend less time searching so they can resolve cases faster.\n \n \n \"With trends like 'quiet cutting' permeating today's workforce, it's no surprise employees are worried if ...

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