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Coveo Holiday Report: More than 70% of Consumers Would Use GenAI for Holiday Shopping, Highlighting Untapped Opportunity for Retailers
Coveo Holiday Report: More than 70% of Consumers Would Use GenAI for Holiday Shopping, Highlighti...
About this update from Coveo Solutions, Inc.
[{"type":"text","content":"\n\n\n\n Coveo Holiday Report: More than 70% of Consumers Would Use GenAI for Holiday Shopping, Highlighting Untapped Opportunity for Retailers\n \n\n /* Style Definitions */\nspan.prnews_span\n{\nfont-size:8pt;\nfont-family:\"Arial\";\ncolor:black;\n}\na.prnews_a\n{\ncolor:blue;\n}\nli.prnews_li\n{\nfont-size:8pt;\nfont-family:\"Arial\";\ncolor:black;\n}\np.prnews_p\n{\nfont-size:0.62em;\nfont-family:\"Arial\";\ncolor:black;\nmargin:0in;\n}\n.prntac{\nTEXT-ALIGN: CENTER\n}\n \n\n\n\n\n\n Canada NewsWire\n \n\n\n\n\n 85% of Gen Z and Millennials Said They Would Use a GenAI Shopping Assistant, with Shoppers Looking for AI to Help Compare Products and Provide Gift Recommendations\n \n\n\n\n\n MONTREAL\n \n ,\n \n LONDON\n \n , and\n \n NEW YORK\n \n\n ,\n \n\n Sept. 11, 2025\n \n\n /CNW/ -\n \n Coveo\n \n (TSX: CVO), the leader in AI-Relevance, delivering best-in-class AI-search and generative experiences that maximize business outcomes at every point-of-experience, today announced a new research report titled, \"\n \n Shoppers Say Yes to GenAI This Holiday Season.\n \n \" The report, based on a survey of 6,000 U.S., U.K.,\n \n Australia\n \n , and\n \n New Zealand\n \n adult consumers, highlights a significant and growing consumer demand for generative AI (GenAI) tools to support their holiday shopping experiences. The survey, conducted in\n \n June 2025\n \n by Coveo in partnership with Arlington Research, reveals a potential disconnect between consumers' readiness for AI-powered shopping assistance and the slower pace of adoption among retailers, underscoring a major opportunity to elevate the customer experience through GenAI integration.\n \n\n\n\n\n\n\n\n\n GenAI isn't a mainstream shopping habit yet, but curiosity is growing fast. Last year, only 31% of shoppers said they would use a virtual assistant for gift buying. This year, curiosity has more than doubled, with 63% now curious to try one. But it doesn't stop at curiosity; shoppers are signaling strong intent to\n \n use\n \n AI-powered tools this holiday season. The report found that 72% are open to using GenAI guidance, with 35% already having used it. This openness is particularly pronounced among younger generations, with 85% of Gen Z and Millennials expressing willingness to use GenAI shopping assistants. Among those who have already experienced GenAI for shop...