Business
Wisconsin Department of Children and Families Selects Conduent to Modernize the State’s Child Support System
Conduent will replace the state’s legacy system with an advanced solution for managing child support cases, to include enhanced features for parents New
About this update from Conduent Incorporated
[{"type":"text","content":"\nConduent will replace the state’s legacy system with an advanced solution for managing child support cases, to include enhanced features for parents\n\n\nNew contract builds upon Conduent’s ongoing work with Wisconsin’s state child support program, helping children and families in need\n\n\n FLORHAM PARK, N.J.--(BUSINESS WIRE)--\nConduent Incorporated (Nasdaq: CNDT), a global technology-led business solutions and services company, today announced its selection by the Wisconsin Department of Children and Families (DCF) to design, develop and implement a modernized child support system. The new system, called THRIVE, will transform child support service delivery for children and families across the state while providing enhanced features for parents.\n\n\nDCF’s modernization project will integrate national best practices utilizing the latest technology and automation, plus data analytics, to meet the ongoing needs of the child support program, while ensuring flexibility for future system enhancements. Conduent will replace Wisconsin’s legacy system with an advanced solution that combines reliable, certified programming with a modern architecture and offers new self-service features for parents, including an online customer portal and a mobile app.\n\n\nThe new contract builds upon Conduent’s 25-year relationship with Wisconsin, providing State Disbursement Unit services to help ensure that collected funds are delivered to families in need.\n\n\n“The Wisconsin Bureau of Child Support has a successful and long-standing partnership with Conduent,” said Phyllis Fuller, Director of DCF’s Bureau of Child Support. “I appreciate the opportunity to work with Conduent in developing a new case and financial management system for serving the families of Wisconsin.”\n\n\n“We’re grateful for the opportunity to serve Wisconsin, supporting DCF as it facilitates the modernization of the state’s child support program,” said Kim Newsom Bridges, Senior Director, Child Support Solutions at Conduent. “We applaud DCF for taking the steps necessary to better serve constituents, and we appreciate the trust placed in Conduent to help the department achieve its vision in the years to come.”\n\n\nThe planned modernization for Wisconsin follows Conduent’s success in developing and deploying two federally certified, statewide child support system projects, s...