Business
TLCx Appoints DeJon Gaines as Chief Technology Officer
TLCx, a certified veteran-owned leader in customer experience (CX) outsourcing for Fortune 500 companies and enterprise clients, today announced the appointment of DeJon Gaines as Chief Technology Officer (CTO), effective February 2, 2026.
About this update from Conduent Incorporated
[{"type":"text","content":"Technology Veteran to Accelerate AI Innovation and Advance Vision 2030","length":70,"tagName":"p"},{"type":"text","content":"IOWA CITY, Iowa, Feb. 2, 2026 /PRNewswire/ -- TLCx, a certified veteran-owned leader in customer experience (CX) outsourcing for Fortune 500 companies and enterprise clients, today announced the appointment of DeJon Gaines as Chief Technology Officer (CTO), effective February 2, 2026.","length":285,"tagName":"p"},{"type":"image","alt":"DeJon Gaines, Chief Technology Officer","displaySize":"","headline":null,"caption":"DeJon Gaines, Chief Technology Officer","className":"","disableSlideshowImg":false,"size":{"original":{"width":400,"height":400,"url":"https://media.zenfs.com/en/prnewswire.com/55515a3fe37feb28912e6246e068db3e"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/Dm0fPfPDAupTzE0FIGkUHQ--/YXBwaWQ9aGlnaGxhbmRlcjt3PTcwNTtoPTcwNTtjZj13ZWJw/https://media.zenfs.com/en/prnewswire.com/55515a3fe37feb28912e6246e068db3e","width":400,"height":400}},"href":"https://mma.prnewswire.com/media/2874910/TLCx_Chief_Technology_Officer_DeJon_Gaines.html","hrefExternal":true,"rel":"nofollow"},{"type":"text","content":"With over 20 years of executive leadership in enterprise digital transformations, Gaines has a proven record of aligning advanced technologies—cloud architecture, AI-driven solutions, cybersecurity, and global team-building—with business goals to drive efficiency and measurable results. His experience at Conduent, Xerox, and Affiliated Computer Services includes leading large-scale initiatives that leverage intelligent automation and data insights to elevate operational performance and customer experiences.","length":512,"tagName":"p"},{"type":"text","content":"At TLCx, Gaines will spearhead the company's technology roadmap, including the ongoing evolution of TLCx LaunchPad™—the modular CX transformation platform that adapts to client needs across foundational delivery, AI augmentation, and collaborative innovation. Built on explainable AI, real-time agent guidance, and comprehensive 360° customer views, LaunchPad delivers human-centered, scalable experiences grounded in trust, compliance, and empathy.","length":453,"tagName":"p"},{"type":"text","content":"Gaines will also play a critical role in advancing TLCx Vision 2030, the company's strategic commitment to sustainable value creation for c...