Business
Conduent Introduces Augmented Reality Solution to Transform the Customer Experience, Drive New Levels of Self-Service and Improve Business Performance
Interactive technology brings objects and environments to life, enhancing user experiences and outcomes across multiple industries and business applications
About this update from Conduent Incorporated
[{"type":"text","content":"Interactive technology brings objects and environments to life, enhancing user experiences and outcomes across multiple industries and business applications\nFLORHAM PARK, N.J., Jan. 09, 2020 (GLOBE NEWSWIRE) -- Conduent Incorporated (NASDAQ: CNDT) today announced the launch of its Augmented Reality (AR) solution, which is now available to customers across its commercial and public sector service lines. Backed by Conduent’s considerable experience in applying technology to make business transactions – from healthcare to workers compensation and consumer purchases – easier and more efficient, its new AR solution provides organizations with a more visual way to interact with customers, members, employees, patients and other audiences.\n Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all insured patients in the United States, 25 million cardholders who participate in today’s cashless economy with modern digital payment solutions and 11 million employees who use its HR Services. With Conduent’s scale and expertise, its new AR solution can integrate with a wide range of business applications, spanning retail, healthcare, aviation, financial services and others, to enhance customer service, improve productivity, develop new revenue streams and reduce costs through new self-service capabilities. How it works AR allows physical environments or individual objects to become digital portals to relevant, personalized information that can be tailored to inform users, guide actions and connect to services based on users’ preferences and self-guided actions. Using interactive graphics, audio, video, 3D objects and animation, AR brings static objects to life through digital overlays that deliver helpful information and tools on mobile devices or tablets, with the immediacy and personalization that consumers demand. A November 2019 report from ResearchAndMarkets.com predicts that the global Augmented Reality and Virtual Reality market is expected to reach nearly $168 billion by 2026 — representing a compound annual growth rate (CAGR) of nearly 35%. Examples of AR applications across businesses, include: Retail pharmacy: When a patient scans a prescription label, AR can transform the static image of the label by launching a highly personalized and intuitive interface ...