Business
Conduent Implements Advanced, Cloud-Based System for Child Support Payment Processing in New Hampshire
Disbursements are now made more quickly and efficiently to support children and families across the state The project is part of a recent contract renewal
About this update from Conduent Incorporated
[{"type":"text","content":"Disbursements are now made more quickly and efficiently to support children and families across the state The project is part of a recent contract renewal extending Conduent’s 25-year relationship with the state’s child support program FLORHAM PARK, N.J., March 29, 2023 (GLOBE NEWSWIRE) -- Conduent Incorporated (Nasdaq: CNDT), a global technology-led business solutions and services company, today announced the implementation of an advanced cloud-based system to process child support payments for the New Hampshire Department of Health and Human Services (DHHS). The new system, which supports more than 31,000 families in New Hampshire, adds automated processes for the department’s State Disbursement Unit (SDU) and makes disbursements more quickly and efficiently. The SDU securely receives and distributes child support payments via various methods like debit cards, electronic deposits or checks. Conduent transitioned New Hampshire’s SDU system from a data center to a cloud-based solution, providing improved performance and reliability. The system provides an improved user interface and includes features that enable payments via PayPal while laying the foundation for digital payment options such as Venmo, Google Pay and Apple Pay. The project is part of a 10-year contract renewal. Conduent has supported the state’s child support program since 1998. “Child support payments contribute to the financial stability of thousands of children and families across New Hampshire,” said Karen Hebert, Director of the DHHS Division of Economic Stability. “We are pleased to continue our partnership with Conduent as we seek out new technologies to provide our families more seamless access to this critical source of support.” As part of the implementation, Conduent leveraged its solution that allows staff to view disbursement information and quickly process child support transactions. With comprehensive dashboards, the technology helps state representatives quickly and accurately match high volumes of payments to their respective cases. “We’re honored to continue our 25-year partnership with New Hampshire to support children and families,” said Mark E. King, President of Conduent Government Solutions. “Our team remains focused on providing excellent and dependable services for the state and new innovations that offer more convenient digital payment o...