Business
Concentrix Honored as Quiq's Partner of the Year
Partnership has resulted in 35-50% of messaging interactions resolved with Conversational AI, 4M conversations shifted from voice to messaging, 20% reduction
About this update from Concentrix Corporation
[{"type":"text","content":"Partnership has resulted in 35-50% of messaging interactions resolved with Conversational AI, 4M conversations shifted from voice to messaging, 20% reduction in cost per transaction, and up to 15% improvement in CSAT scores for joint clients\nBOZEMAN, Mont. and NEWARK, Calif., Oct. 11, 2022 /PRNewswire/ -- Concentrix Corporation (NASDAQ: CNXC), a leading global provider of customer experience (CX) solutions and technologies, and Quiq, the AI-powered Conversational Platform that enables brands to engage customers on the most popular messaging channels with bots and human agents, today announced that Concentrix has been named the Quiq Partner of the Year. Presented at Quiq Connect 2022, the award signifies the positive impact Concentrix has made in the digital transformation initiatives of joint clients.\n\n \n \n \n \n \n \n\n \nPartnership has resulted in 35-50% of messaging interactions resolved with Conversational AI\"The Concentrix team is honored to be selected for this award,\" said Andy Bird, Vice President of Product Strategy at Concentrix. \"Our digital transformation operations expertise combined with Quiq's digital conversation platform has enabled us to deliver results that help our clients reimagine the critical role that technology plays in CX strategy. We look forward to continuing our work together, helping companies to engage with their customers to drive efficiencies, productivity and customer loyalty.\"\nThe strategic relationship between Concentrix and Quiq was forged to transform the contact center and the overall digital customer experience brands deliver today. The partnership drives client efficiencies by bringing together Conversational AI, digital messaging and skilled staff knowledgeable in managing digital experiences.\nConcentrix and Quiq deliver business value to clients in the retail, travel and hospitality, and consumer services industries. The partnership has successfully driven digital transformation at some of the world's most recognizable brands, as measured by:\n35-50% of messaging interactions deflected or resolved by Conversational AI automation15-25% reduction in AHT with a 10-15% improvement in CSAT (Customer Satisfaction Score)20% reduction in cost per transaction through automation and digital transformation4M voice calls shifted to messaging in 2021\"I am honored that Concentrix has ent...