Business
1 in 3 Gen Z and 1 in 4 Millennials Now Turn to AI Platforms over Other Channels for Shopping Advice, According to New Survey from Commerce and Future Commerce
Survey reveals rapid adoption and growing trust of agentic commerce, with Gen Z and Millennials leading the wayAUSTIN, Texas, Sept. 15, 2025 (GLOBE NEWSWIRE) -- Younger generations are leading the charge into the agentic commerce era with 33% of Gen Z and 26% of Millennials preferring AI platforms for product research, according to a new report from Commerce (Nasdaq: CMRC), an open, intelligent ecosystem of technology solutions that empower businesses to unlock data potential and deliver seamles
About this update from Commerce.com, Inc. - Series 1
[{"type":"image","alt":"Commerce.com, Inc.","displaySize":"","headline":null,"caption":"Commerce.com, Inc.","className":"","disableSlideshowImg":false,"size":{"original":{"width":300,"height":94,"url":"https://media.zenfs.com/en/globenewswire.com/69b8706a6745d3c129c625d9dd44af40"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/5CVrvW5vSOxKg6YMiqBJFw--/YXBwaWQ9aGlnaGxhbmRlcjt3PTQyMDtoPTEzMjtjZj13ZWJw/https://media.zenfs.com/en/globenewswire.com/69b8706a6745d3c129c625d9dd44af40","width":300,"height":94}},"lazy":false},{"type":"text","content":"Survey reveals rapid adoption and growing trust of agentic commerce, with Gen Z and Millennials leading the way","length":111,"tagName":"p"},{"type":"text","content":"AUSTIN, Texas, Sept. 15, 2025 (GLOBE NEWSWIRE) -- Younger generations are leading the charge into the agentic commerce era with 33% of Gen Z and 26% of Millennials preferring AI platforms for product research, according to a new report from Commerce (Nasdaq: CMRC), an open, intelligent ecosystem of technology solutions that empower businesses to unlock data potential and deliver seamless, personalized experiences at scale, produced in partnership with Future Commerce.","length":472,"tagName":"p"},{"type":"text","content":"The survey of 1,000 consumers across the U.S., U.K., and Australia/New Zealand reveals how AI platforms are transforming the way people research, discover and buy products, as well as redefining trust in the shopping journey.","length":225,"tagName":"p"},{"type":"text","content":"“Agentic commerce is no longer a concept on the horizon, it’s here, and it’s already the first stop in the shopping journey,” said Al Williams, general manager of B2C at Commerce, the parent company of BigCommerce, Feedonomics and Makeswift. “Gen Z and Millennials now trust AI more than search, social or influencers to guide what they buy. The shift is clear: brands that show up inside AI-driven platforms will be the ones earning relevance and loyalty in this new era.”","length":473,"tagName":"p"},{"type":"text","content":"The report, New Modes: How AI is Shaping New Commerce Contexts and Expectations, found that Gen Z shoppers are nearly as likely to use AI platforms (33%) for product research as they are search engines (37%). For Millennials, the gap widens with 26% choosing AI platforms compared to 40% preferring search engines. Meanwhile, just 13% of G...