Press release
Comcast Leverages AI to Restore Service Faster When Commercial Power Outages Impact Customers
Comcast Brings Xfinity Internet Customers Back Online More Efficiently During Severe Weather Using AI Innovation to Drive Network Restoration Efforts
About this update from Comcast Corporation
[{"type":"text","content":"\nComcast Brings Xfinity Internet Customers Back Online More Efficiently During Severe Weather Using AI Innovation to Drive Network Restoration Efforts\n\n\n PHILADELPHIA--(BUSINESS WIRE)--\nWith hurricane season underway, Comcast has deployed a groundbreaking technology developed to help restore Internet service faster during commercial power outages. First trialed during the 2024 hurricane season and now deployed nationwide across its footprint, this technology enables Comcast to boost storm recovery effectiveness by fifty percent in impacted regions, using artificial intelligence (AI) and machine learning (ML) to identify mass outages and their cause faster, and bring customers back online with greater speed and efficiency.\n\nThis press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250926896033/en/\n“Power is essential to connectivity, but commercial power grids are increasingly challenged by surging demand and more frequent extreme weather,” said Elad Nafshi, Chief Network Officer, Connectivity and Platforms, Comcast. “We know how crucial it is for customers to stay connected, especially during severe weather, so we’re leveraging our real-time network performance insight and proprietary AI to help ensure our network remains operational during commercial power outages, getting our customers back online faster when it matters most.”\n\n\nNetwork reliability is crucial for customers, which is why Comcast has been working to virtualize its network, making it nimbler and more resilient. Embedded AI already enables the organization to resolve 77 percent of network software issues before customers are impacted. However, external factors, like commercial power outages, remain a challenge to connectivity.\n\n\nMost power outages are resolved in less than two hours and impact fewer than 200 customer locations at a time. Comcast’s network is already built to stay online for up to four hours without commercial power to withstand these outages. Now, Comcast is taking outage detection and resolution to the next level, using AI deep inside the network to determine what homes and businesses do or do not have power and deploy restoration crews more efficiently.\n\n\nAdditionally, Comcast offers Xfinity customers a Pro WiFi Extender with 4G LTE backup as part of its Xfinity Pro service with...