Bupa Hong Kong has selected Cognizant to deliver an AI-driven BPaaS solution to transform health insurance claims

About this update from Cognizant Technology Solutions Corporation

[{"type":"text","content":"Strategic collaboration aims to enhance operational efficiency and mitigate risks by transitioning to a business process more aligned with regulatory requirementsHONG KONG, Dec. 17, 2025 /PRNewswire/ -- Cognizant (Nasdaq: CTSH) today announced a strategic collaboration with Bupa Hong Kong, a leading health insurance specialist in Hong Kong, to deliver Cognizant's first AI-driven Business-Process-as-a-Service (BPaaS) solution for claims modernization in the region. The five-year engagement represents the largest Intuitive Operations and Automation (IOA) services deal for Cognizant in Hong Kong.\n \n \n \n \n \n \n \nUtilizing Cognizant's advanced expertise in AI-driven technologies, the new BPaaS solution integrates cloud-native technologies, generative AI-led claims automation and comprehensive fraud, waste, and abuse (FWA) detection. This cohesive strategy is designed to enhance Bupa's productivity, support Bupa's efforts to strengthen regulatory compliance and improve customer experience. The new solution aims to drive key KPIs for Bupa including faster claims processing, increased customer satisfaction and greater operational efficiency. The solution also aids streamline regulatory adherence and supports Bupa in consolidating talent, knowledge and resources to help enable more agile workflows. By decreasing average handling times and increasing automation, Bupa Hong Kong aims to increase its Net Promoter Scores, further solidifying its position as a leader in Hong Kong's health insurance sector.\"We're delighted to collaborate with Cognizant to adopt an AI-first approach aiming to streamline claims processing, reduce operational friction and mitigate risks – setting a new standard in health insurance,\" said Earvin Lim, Chief Information Officer at Bupa Hong Kong. \"This collaboration marks an important milestone for Bupa Hong Kong as we embrace cutting-edge technologies to deliver even greater value to our customers. By leveraging Cognizant's expertise in AI-driven automation and cloud-native solutions, we are confident that this collaboration will not only help accelerate claims modernization but also support Bupa's regulatory compliance objectives and enhance customer satisfaction. Our vision is to lead the market in operational excellence, drive forward innovation that ultimately improves healthcare outcomes for the commu...

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