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Cogeco Connexion's Innovative Tools Have Ever-Increasing Popularity with Customers During the COVID-19 Pandemic
Cogeco Connexion's Innovative Tools Have Ever-Increasing Popularity with Customers During ...
About this update from Cogeco Communications Inc.
[{"type":"text","content":"\n\n\n\nCogeco Connexion's Innovative Tools Have Ever-Increasing Popularity with Customers During the COVID-19 Pandemic\n\n/* Style Definitions */\nspan.prnews_span\n{\nfont-size:8pt;\nfont-family:\"Arial\";\ncolor:black;\n}\na.prnews_a\n{\ncolor:blue;\n}\nli.prnews_li\n{\nfont-size:8pt;\nfont-family:\"Arial\";\ncolor:black;\n}\np.prnews_p\n{\nfont-size:0.62em;\nfont-family:\"Arial\";\ncolor:black;\nmargin:0in;\n}\n\n\n\n\n\n\n\nCanada NewsWire\nMONTREAL, March 31, 2020\n\n\n\nMONTREAL, March 31, 2020 /CNW Telbec/ - Cogeco Connexion, a subsidiary of Cogeco Communications Inc. (TSX: CCA), is pleased to see that its Self-Install Kits for Internet and TV services are gaining popularity during COVID-19. \n\n \n \n \n \n \n \n\n \nA large number of customers have already used the Self-Install Kit for their services and Cogeco encourages other customers to follow this example. This approach is recommended in the context of the current pandemic in order to ensure the safety of all. The Self-Install Kit contains all the equipment and instructions necessary for self-installation of new products or services. Whether for a new or an existing customer, self-installation is accessible and easy to use. \n\"Although the context is particular, it is extraordinary to see how creative our Cogeco employees have been and how we were able to quickly adapt to the situation since we already had several tools available to promote self-installation. This alternative is very popular with our customers and we have been working to encourage it for a long time,\" says Michel Blais, Vice-President, Networks, Operations and Technology Delivery, at Cogeco Connexion. \nCogeco would like to reiterate that in the current context, and in order to protect its employees and its customers, technicians are only allowed to travel to a customer's home for work outside the house, to re-establish a customer's connection or configure a new one. If self-installation is necessary, the equipment required to complete it will be directly delivered to the customer's home. Additionally, content such as videos and guides are already available on cogeco.ca to support customers at every stage. Technical support employees are also available to guide customers by phone or video conference.\nIn addition, cybersecurity remains a major issue, particularly in the context of...