Business
Cogeco Connexion takes top honours for the quality of its customer service
Cogeco Connexion takes top honours for the quality of its customer service Cogeco ...
About this update from Cogeco Communications Inc.
[{"type":"text","content":"\n\n\n\nCogeco Connexion takes top honours for the quality of its customer service\n\n/* Style Definitions */\nspan.prnews_span\n{\nfont-size:8pt;\nfont-family:\"Arial\";\ncolor:black;\n}\na.prnews_a\n{\ncolor:blue;\n}\nli.prnews_li\n{\nfont-size:8pt;\nfont-family:\"Arial\";\ncolor:black;\n}\np.prnews_p\n{\nfont-size:0.62em;\nfont-family:\"Arial\";\ncolor:black;\nmargin:0in;\n}\n\n\n\n\n\n\nCogeco Connexion takes top honours for the quality of its customer service\nCanada NewsWire\nMONTRÉAL, March 14, 2016\n\n\n\n\n \n \n \n\n \n\n \n\nMONTRÉAL, March 14, 2016  /CNW Telbec/ - Cogeco Connexion is pleased to announce that it has won four customer service excellence awards from the Service Quality Measurement Group (SQM) as part of the 17th North American Contact Center Industry Awards 2015. It won three awards in the Voice of the Customer Excellence category, based on the results of satisfaction surveys of its customers, and another prize to reward best practices in its call centres. These 2015 awards mark the 7th time in nine years that Cogeco Connexion is recognized for the service it provides to its customers. \n\n\"I am extremely proud of these four awards from SQM,\" said Louise St-Pierre, President and Chief Executive Officer, Cogeco Connexion. \"Our powerful connections and the strength of our customer relations are the cornerstones of all our operations, and these awards, three of which come directly from our customers, attest to that. I thank our customers for their trust and loyalty, and I salute the remarkable work of the entire Cogeco Connexion team. Thanks to their solid expertise, we are able to deliver an unrivalled customer experience each and every day.\"\n\nAwards won\n\nVoice of the Customer Excellence\n\nIn this category, SQM benchmarked over 500 leading North American contact centres during the period from January 1 to December 31, 2015. Cogeco Connexion's clients were surveyed by telephone within two business days of their contact with contact centre agents, field technicians and in-store representatives, to understand their customer experience. SQM's awards are primarily based on first contact resolution and customer satisfaction with the service experience.\n\nAward #1: Highest Field Services Customer ServiceFor the highest level of satisfaction for the services of the technicians o...