Business
SPECTRUM BUSINESS AND RINGCENTRAL EXPAND PARTNERSHIP WITH AI CONTACT CENTER AND CONVERSATION INTELLIGENCE TO TRANSFORM CUSTOMER EXPERIENCES
UCX with RingCentral Drives Higher-Quality Customer Interactions, Deeper Insights and Accelerated Business GrowthSTAMFORD, Conn. and BELMONT, Calif., March
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[{"type":"text","content":"UCX with RingCentral Drives Higher-Quality Customer Interactions, Deeper Insights and Accelerated Business GrowthSTAMFORD, Conn. and BELMONT, Calif., March 11, 2026 /PRNewswire/ -- Spectrum and RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced a significant expansion of their partnership to make RingCentral's RingCXTM, an AI-first omnichannel contact center, and its AI Conversation Expert (ACETM), advanced conversation intelligence, available to Spectrum Business customers. As the latest additions to the newly minted Unified Customer Experience (UCX) with RingCentral portfolio, RingCX and ACE integrate the companies' existing Unified Communications with RingCentral's solution for mid-sized and large customers. Delivered over Spectrum's managed network, UCX with RingCentral drives higher-quality customer interactions, deeper insight and accelerated growth.\n \n \n \n \n \n \n \nBy combining communications, contact center and embedded AI, UCX with RingCentral eliminates fragmented systems and disconnected workflows. Spectrum Business customers, including mid-market and enterprise businesses, gain end-to-end visibility across service performance and sales execution, from first customer contact through revenue realization, resulting in faster resolution, improved quality and smarter decision-making across the organization; all backed by Spectrum's expert onboarding services, network reliability and 24/7 local support.\"Mid-market and large business organizations face challenges when using multiple tools for communications and customer experience interactions, which can create fragmented workflows and inconsistent service,\" said Keith Dardis, Executive Vice President, Spectrum Business. \"UCX with RingCentral solves this by offering one cloud-based solution on Spectrum's network, giving Spectrum Business customers a reliable, unified experience. This matters to multiple industries, including healthcare, education, government and financial services, where simplicity, security and performance are essential.\"What's New for Spectrum Business CustomersWith the launch of UCX with RingCentral, Spectrum Business customers gain access to robust customer engagement and AI capabilities that transform customer and employee interactions into actionable business insights.RingCX: An AI-first omn...