Business
Cerence AI and Code Factory Collaborate to Bring Voice-Powered Interaction to Self-Service Kiosks
BURLINGTON, Mass., May 05, 2025 (GLOBE NEWSWIRE) -- Cerence Inc. (NASDAQ: CRNC) (“Cerence AI”), a global leader pioneering conversational AI-powered user experiences, today announced an expanded collaboration with its long-time partner and distributor, Code Factory, to introduce VoiceTopping, a new solution that will bring conversational AI to self-service kiosks in a variety of industries. The announcement marks an important step as Cerence AI begins its strategic expansion into new markets, br
About this update from Cerence Inc.
[{"type":"image","alt":"Cerence Operating Company","displaySize":"","headline":null,"caption":"Cerence Operating Company","className":"","disableSlideshowImg":false,"size":{"original":{"width":300,"height":55,"url":"https://media.zenfs.com/en/globenewswire.com/47fd64caeedb0c45ea8d231e33682a96"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/ocS0p2.1_Yc2rIA7PPsvPQ--/YXBwaWQ9aGlnaGxhbmRlcjt3PTQyMDtoPTc3O2NmPXdlYnA-/https://media.zenfs.com/en/globenewswire.com/47fd64caeedb0c45ea8d231e33682a96","width":300,"height":55}},"lazy":false},{"type":"text","content":"BURLINGTON, Mass., May 05, 2025 (GLOBE NEWSWIRE) -- Cerence Inc. (NASDAQ: CRNC) (“Cerence AI”), a global leader pioneering conversational AI-powered user experiences, today announced an expanded collaboration with its long-time partner and distributor, Code Factory, to introduce VoiceTopping, a new solution that will bring conversational AI to self-service kiosks in a variety of industries. The announcement marks an important step as Cerence AI begins its strategic expansion into new markets, bringing the power of voice interaction to user experiences beyond automotive.","length":576,"tagName":"p"},{"type":"text","content":"VoiceTopping integrates embedded voice interaction technology into existing self-service kiosks, adding natural, spoken communication that enables users to hear and respond to on-screen information using their voice. Leveraging Cerence conversational AI, including core voice technologies and speech signal enhancement, VoiceTopping will help make engaging with kiosks simpler and more user-friendly, even in noisy environments. The solution will be particularly relevant in restaurant and hospitality, retail and self-checkout, healthcare, transportation, banking, and entertainment settings. With VoiceTopping, a typical user interaction could go as follows:","length":660,"tagName":"p"},{"type":"list","items":[{"val":[{"type":"text","content":"Kiosk: Hi, how can I help you today?","length":36,"tagName":"p"}]},{"val":[{"type":"text","content":"User: Could I see the menu, please?","length":35,"tagName":"p"}]},{"val":[{"type":"text","content":"Kiosk: Here you go! (Kiosk displays menu on screen.)","length":52,"tagName":"p"}]},{"val":[{"type":"text","content":"User: Show me the burger selection.","length":35,"tagName":"p"}]},{"val":[{"type":"text","content":"Kiosk showcases all burgers on s...