Business
CCC Intelligent Solutions Launches Industry First: Touchless Auto Estimates With Line Level Detail
USAA Among First of Four Auto Insurers Now Live with CCC Estimate – STP, Driving the Industry’s Vision for Straight-Through Claims Processing
About this update from Ccc Intelligent Solutions Holdings Inc.
[{"type":"text","content":"\nUSAA Among First of Four Auto Insurers Now Live with CCC Estimate – STP, Driving the Industry’s Vision for Straight-Through Claims Processing\n\n CHICAGO--(BUSINESS WIRE)--\nCCC Intelligent Solutions Inc. (“CCC”), a leading SaaS platform for the P&C insurance economy, announces it has made touchless estimating a reality. The AI-powered CCC® Estimate-STP uses advanced AI and insurer-driven rules to automatically initiate and populate detailed and actionable estimates in seconds. In market with four national insurers, including USAA, CCC Estimate – STP offers touchless line level estimates from photos and is part of CCC's broader offering that is digitizing the auto claims experience.\n\n“CCC Estimate – STP utilizes AI at levels not previously seen in the industry and delivers the first ever touchless estimating experience,\" said Barrett Callaghan, Executive Vice President, Markets and Customer Success for CCC. “CCC is excited to deliver innovations that simultaneously reset expectations for insurers and policyholders, removing friction, increasing transparency and delighting policyholders by accelerating the claims experience. What many thought was impossible or years away is now live in market with CCC-powered estimates being completed in seconds versus days.”\n\nCCC Estimate – STP uses a powerful combination of technologies, data, and partner connections to digitally generate comprehensive estimates for qualified repairable claims. The outcome is actionable estimates with line-level detail, including parts, labor operations and hours, and taxes. CCC Estimate – STP is configurable by insurer, including claim eligibility thresholds and desired policyholder communication experiences.\n\nIn market now, insurance customers live on CCC Estimate – STP have marked an important step on their digital transformation journey.\n\n“Our members are at the center of everything we do, which today means delivering digital-first experiences whenever we can,” said Sean Burgess, USAA Chief Claims Officer. “We are excited to be first to include the touchless estimating capabilities available through CCC Estimate – STP in our claims process, automating steps that free our team to focus on the personal, compassionate aspects of the experience.”\n\n“Touchless claims have long been the industry’s vision. CCC is delivering the future today,” said Dr. ...