Business
Trading Statement
Capita plc reported that for the 11 months to 30 November 2025, Capita Public Service revenue grew 4.0%, while Contact Centre revenue declined 18.3% and Regulated Services reduced 14.3%, with Pension Solutions showing 1.5% growth. The company now expects full-year growth in Capita Public Service to be slightly below mid-single digits, a high-teen reduction in Contact Centre, and low-single digit growth in Pension Solutions, with guidance on margin improvement, free cash flow including the £14m ICO settlement, and debt remaining unchanged. Capita achieved £250m in annualised cost savings and saw its unweighted contract pipeline increase by 41% to £16.5bn. Disclaimer*
About this update from Capita Plc
[{"type":"text","content":"\n\n \n 12 December 2025Trading update for the 11 months to 30 November 2025Capita plc (Capita)We are today providing an update on trading in the 11 months to 30 November.The Group’s adjusted revenue performance was broadly consistent with the first half performance. Capita Public Service (63% of Group revenue) grew 4.0% with revenue growth in the second half moderating slightly, compared to the first half, reflecting some client driven revenue delays. Contact Centre (23% of Group revenue) adjusted revenue declined by 18.3% reflecting the impact of previously announced contract losses and volume reductions, particularly in the telecommunications vertical.Pension Solutions (8% of Group revenue) delivered improved growth in the second half of the year, as expected, with a year-to-date growth of 1.5%. Regulated Services (6% of Group revenue) reduced 14.3% reflecting the agreed contract hand backs in this business unit as we finalise our planned exit from this sector. This morning, we have separately announced the transition agreement for the final two contracts, with the remaining customer, in the closed book Life & Pensions business1.From a full year perspective, we now expect growth in Capita Public Service to be slightly below mid single digit, a high teen digit reduction in Contact Centre and low single digit growth in our Pension Solutions business. Our guidance on margin improvement, free cash flow (including the £14m previously announced Information Commissioner’s Office (ICO) settlement) and debt, together with our medium-term targets, remain unchanged.We have achieved significant progress against the strategic priorities we laid out at the start of the year as we build a Better Capita:Delivered our targeted £250m of annualised cost savings, enhancing cost competitiveness across the organisation, enabled and supported by our AI investment and strategy;Launched our AI Catalyst Stack operationalising AI at scale and underpinning our ambition to become the first AI-enabled business process outsourcer;Agreed a settlement with the ICO relating to the March 2023 cyber incident;Signed the final transition agreement for the remaining closed book Life & Pensions contracts.In the second half of 2025, we’ve seen a significant increase in the Group’s unweighted contract pipeline, with total contract opportunities across all div...