Marks & Spencer contract extension

About this update from Capita Plc

[{"type":"text","content":"\n \nMarks & Spencer extends customer contact partnership with Capita by five years\n\nMarks & Spencer has extended its longstanding digital customer contact partnership with Capita by a further five years. The contract renewal and expansion commences April 2018 and is worth approximately £70m over the contract term.\n\nCapita will continue to provide quality customer service support for marksandspencer.com across voice, online and webchat channels from its existing award-winning teams, including those based in Preston Brook in the UK.\n\nAs part of the new agreement, Capita will also extend its customer services support to M&S’s international online business in markets like the US, Australia and France.\n\nJo Moran, Head of Customer Service, Marks & Spencer said: “Over the last 15 years Capita has helped us put the customer at the heart of everything we do. Consolidating customer support to Capita will provide greater synergies between M&S’s UK and international online operations, and offer customers a consistent customer experience wherever they shop M&S.”\n\nJonathan Lewis, Chief Executive Officer, Capita plc, said: “Marks & Spencer’s extension and expansion of its partnership with us is testament to the strength of our longstanding relationship and our consistent delivery of high quality services rightly associated with this brand. Key to the success of the partnership has been our ability to be fully immersed in the organisation’s brand values ensuring that the customer is always at the heart of service delivery, regardless of the channel of contact.”\n\nENDS\n\nNote to editors\n\nThe IFRS 15 transaction price of the contract is £67m.\n\nFor further information:\n\nCapita plc\n\nTel: 020 7654 2220 and 020 654 2281Andrew Ripper, Head of Investor RelationsFiona O’Nolan, Director, Corporate [email protected]\n\nMedia enquiries\n\nCapita Press OfficeKirsty SewterTel: 020 7654 [email protected]\n\nCapita is a leading UK provider of technology enabled customer and business process services and integrated professional support services. Operating at over 450 sites across the UK, Europe, India and South Africa, Capita uses its expertise, infrastructure and scale benefits to transform its clients' services, driving down costs and adding value. Capita is quot...

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