Business
ElevenLabs and Better.com Showcase Success of AI Loan Agent, Betsy(TM), at Scale in Financial Services
Better partners with ElevenLabs to make AI assisted loans accessible through the first voice-base...
About this update from Betterlife Pharma Inc.
[{"type":"text","content":"\nElevenLabs and Better.com Showcase Success of AI Loan Agent, Betsy™, at Scale in Financial Services\n\n\n .bwalignc { text-align: center; list-style-position: inside }\n.bwlistdisc { list-style-type: disc }\n \n\n\n\n\n Better partners with ElevenLabs to make AI assisted loans accessible through the first voice-based loan agent built exclusively for the mortgage industry\n \n\n\n\n\n ElevenLabs, the AI audio research and deployment company, released a new enterprise case study highlighting how Better.com, a leading AI-native home finance company, uses ElevenLabs Agents to automate mortgage conversations at scale. This empowers Better.com to provide significant cost savings, higher conversion, and a faster borrower experience while meeting the demands in a highly regulated industry.\n \n\n Better.com uses ElevenLabs Agents as the voice interface for Betsy™, its generative AI loan agent, to handle nearly\n \n 100,000 mortgage-related phone calls per month\n \n , automating\n \n 35.5% of borrower inquiries end to end\n \n . In 2025 alone, Betsy placed\n \n 1.89 million inbound and outbound calls\n \n , saving Better’s loan officers more than\n \n 1,666 hours of human time each month\n \n .\n \n\n “We built Better to be AI-native from day one. By combining Tinman® with ElevenLabs’ technology, we’ve scaled the first voice-base AI loan agent built exclusively for the mortgage industry,” said Vishal Garg, Founder and CEO of Better.com. “AI-voice automation through Betsy™ has allowed us to move routine customer interactions out of manual workflows, helping us reduce the cost to originate while offering borrowers immediate and 24/7 support.”\n \n\n These gains have allowed Better’s licensed consultants to shift away from repetitive follow-up tasks and focus on higher-value advisory work - helping borrowers navigate complex scenarios and make informed financial decisions.\n \n\n\n Measurable Impact on Mortgage Economics\n \n\n According to the case study, Better’s use of AI voice automation has delivered material business results across its consumer mortgage business, including:\n \n\n\n\n 41% reduction in average cost to originate\n \n\n\n\n 100% increase in lead-to-lock conversion in 2025\n \n\n\n\n More competitive borrower rates\n \n , driven by...