Business
Bell imperative to lead in customer experience drives industry-leading performance
Bell imperative to lead in customer experience drives industry-leading performance ...
About this update from Bce Inc.
[{"type":"text","content":"\n \n \n \n Bell imperative to lead in customer experience drives industry-leading performance\n \n \n /* Style Definitions */\nspan.prnews_span\n{\nfont-size:8pt;\nfont-family:\"Arial\";\ncolor:black;\n}\na.prnews_a\n{\ncolor:blue;\n}\nli.prnews_li\n{\nfont-size:8pt;\nfont-family:\"Arial\";\ncolor:black;\n}\np.prnews_p\n{\nfont-size:0.62em;\nfont-family:\"Arial\";\ncolor:black;\nmargin:0in;\n}\n \n \n \n \n \n \n Canada NewsWire\n \n \n \n \n \n MyBell wins Best Telecommunication Mobile Application of the Year at the\n \n 2021 Mobile Web Awards\n \n \n \n CCTS annual report shows 6-year declining trend for Bell's share of total complaints\n \n \n \n MONTRÉAL,\n \n Dec. 7, 2021\n \n /CNW Telbec/ -\n \n \n Bell is proud to announce today that the\n \n MyBell\n \n App has been named Best Telecommunication Mobile Application of the Year at the\n \n 2021 Mobile Web Awards\n \n , demonstrating Bell's commitment to customer experience as it continues to enhance the capabilities of its app-based self-serve options.\n \n \n The app experience has been a top priority for Bell, with this being the second award of the year for the app, earlier having won the 2021 Platinum\n \n MarCom Award\n \n as the top service app. The Bell apps have consistently been recognized for excellence, this being the fourth year in a row.\n \n \n Bell continues to lead the telecom industry, as evident by this year's\n \n 2020-2021 Annual Report from the Commission for Complaints for Telecom-television Services (CCTS)\n \n . The report captures a full year of Canadians living through the pandemic, and while complaints to the CCTS from across the industry saw an increase of 9%, Canada's largest communications company had a decline of 8%. Overall, Bell's share of complaints dropped 4% from the previous year.\n \n \n \"Today's award win coupled with the latest CCTS results are a direct result of Bell's dedicated focus on customer experience and I'm proud of the strides we've made in the last year, especially during these challenging times,\" said\n \n Mirko Bibic\n \n , President and CEO of BCE Inc. and\n \n Bell Canada\n \n . \"Canadians everywhere are relying on communications services and networks like never before. With Bell's historic two-year $1.7 billion accelerated broadband network expansion and investments in service enhancements like ...