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Bell continues to champion customer experience with strong CCTS performance improvements
Bell continues to champion customer experience with strong CCTS performance improvements ...
About this update from Bce Inc.
[{"type":"text","content":"\n \n \n \n Bell continues to champion customer experience with strong CCTS performance improvements\n \n \n /* Style Definitions */\nspan.prnews_span\n{\nfont-size:8pt;\nfont-family:\"Arial\";\ncolor:black;\n}\na.prnews_a\n{\ncolor:blue;\n}\nli.prnews_li\n{\nfont-size:8pt;\nfont-family:\"Arial\";\ncolor:black;\n}\np.prnews_p\n{\nfont-size:0.62em;\nfont-family:\"Arial\";\ncolor:black;\nmargin:0in;\n}\n \n \n \n \n \n \n Canada NewsWire\n \n \n \n \n Mid-year report shows continued decrease in complaints for Bell, as complaints increase for major competitors\n \n \n \n MONTRÉAL\n \n ,\n \n \n April 4, 2023\n \n \n /CNW/ - Bell welcomed the release of the\n \n Commission for Complaints for Telecom-television Services (CCTS) 2022-2023 mid-year report\n \n earlier today. The report shows Bell as the only national service provider to experience a decrease in complaints during a period where complaints were up 12% year-over-year across the industry.\n \n \n \n \n \n \n \n \n \n From\n \n August 2022\n \n to\n \n January 2023\n \n , Bell experienced a 6% reduction in complaints, reducing its overall share to less than 15%. Bell's share of complaints have decreased by 16% year-over year, and an impressive 55% since the 2018-2019 mid-year report was published.\n \n \n \"Our continued improvements in CCTS results is evidence that Bell's strategy to champion the customer experience is working, even as complaints increase across the telecommunications industry overall. Our investments in our network, enhanced service and digital tools are clearly making a difference, as is our customer-first approach. I want to thank #TeamBell for their unwavering commitment to keep Canadians connected. I am extremely proud of our progress.\"\n \n -\n \n Mirko Bibic\n \n , President and CEO of BCE Inc. and\n \n Bell Canada\n \n .\n \n \n Bell continues to focus on serving customers on their terms, whether we're improving our award-winning self-serve functionalities, or improving internal tools and training that better support a whole-home service experience from our agents and digital applications. Over the past year, we've enhanced our outage notification tool and automated the provisioning of 50 GB hotspots for most customers with Bell wireless plans during prolonged internet outages. We have also introduced our self-serve Wi-Fi optimization too...