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Bell continues to champion customer experience and leads industry in CCTS performance improvement
Bell continues to champion customer experience and leads industry in CCTS performance imp...
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[{"type":"text","content":"\n \n \n \n Bell continues to champion customer experience and leads industry in CCTS performance improvement\n \n \n /* Style Definitions */\nspan.prnews_span\n{\nfont-size:8pt;\nfont-family:\"Arial\";\ncolor:black;\n}\na.prnews_a\n{\ncolor:blue;\n}\nli.prnews_li\n{\nfont-size:8pt;\nfont-family:\"Arial\";\ncolor:black;\n}\np.prnews_p\n{\nfont-size:0.62em;\nfont-family:\"Arial\";\ncolor:black;\nmargin:0in;\n}\n \n \n \n \n \n \n Canada NewsWire\n \n \n \n \n Mid-year report shows the largest reduction in consumer complaints among national providers\n \n \n \n \n \n \n \n \n \n \n MONTRÉAL\n \n ,\n \n \n April 5, 2022\n \n \n /CNW Telbec/ - Bell today welcomed the release of the Commission for Complaints for Telecom-television Services (CCTS)\n \n 2021-2022 mid-year report\n \n . The report shows that Bell again leads the national telecom industry in reducing its share of consumer complaints.\n \n \n From\n \n August 2021\n \n to\n \n January 2022\n \n , Bell had the largest reduction in customer complaints among national providers, with a 36% reduction over the previous year. The share of Bell's overall complaints decreased by 13%, reducing its share for the seventh year in a row.\n \n \n \"Bell's strategy to champion customer experience is delivering results as evidenced again in today's CCTS mid-year report. Our continued customer-first investments in our network and digital tools are clearly resonating. The Bell team is more focused than ever on keeping Canadians connected and I am so proud of the progress we've made to deliver a stellar experience for our customers.\"\n \n \n -\n \n Mirko Bibic\n \n , President and CEO of BCE Inc. and\n \n Bell Canada\n \n .\n \n \n \n \n \n \n \n \n \n Over the past two years throughout the COVID-19 crisis, Canadians have depended on communications services more than ever for remote work and learning. To support customers during this time, Bell rapidly improved and expanded its digital sales and support self-service options, developing a multi-channel approach to its customer experience. Many customers now turn to Bell's digital options, including visiting\n \n MyBell.ca\n \n or the award-winning\n \n MyBell app\n \n to manage their account and service experience.\n \n \n Bell has recently introduced new functionalities to make it easier for customers to manage their services from any ...