Business
Credit Card Issuers Add Digital Shopping Tools and Transaction Details to Mobile; Enhancements Increase Parity Across Apps and Mobile Web
Keynova Group, the principal competitive intelligence source for digital financial services firms, today announced the results of its third annual 2025 Mobile Credit Card Scorecard. In this detailed competitive evaluation of the cardholder experience using the mobile app and mobile web channels offered by 10 leading U.S. credit card issuers, Bank of America won first place overall and for its mobile app, while U.S. Bank secured first place for the mobile web experience.
About this update from Bank Of America Corporation
[{"type":"text","content":"Bank of America Wins No. 1 Overall in Keynova Group's Third Annual Mobile Credit Card Scorecard","length":99,"tagName":"p","attribs":{}},{"type":"text","content":"WILMINGTON, Del., Dec. 3, 2025 /PRNewswire/ -- Keynova Group, the principal competitive intelligence source for digital financial services firms, today announced the results of its third annual 2025 Mobile Credit Card Scorecard. In this detailed competitive evaluation of the cardholder experience using the mobile app and mobile web channels offered by 10 leading U.S. credit card issuers, Bank of America won first place overall and for its mobile app, while U.S. Bank secured first place for the mobile web experience.","length":521,"tagName":"p"},{"type":"image","alt":"Keynova Group Logo (PRNewsfoto/Keynova Group)","displaySize":"","headline":null,"caption":"Keynova Group Logo (PRNewsfoto/Keynova Group)","className":"","disableSlideshowImg":false,"size":{"original":{"width":400,"height":178,"url":"https://media.zenfs.com/en/prnewswire.com/ad886139b6cf5abebcd05b7f6bc7d050"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/_qfSyKIRXxsKjXXAfLjcog--/YXBwaWQ9aGlnaGxhbmRlcjt3PTcwNTtoPTMxNDtjZj13ZWJw/https://media.zenfs.com/en/prnewswire.com/ad886139b6cf5abebcd05b7f6bc7d050","width":400,"height":178}},"href":"https://mma.prnewswire.com/media/2593070/Keynova_Logo.html","hrefExternal":true,"rel":"nofollow"},{"type":"text","content":"This year's Mobile Credit Card Scorecard revealed issuers adding digital shopping tools to boost card use and enhance rewards earnings, while including transaction details to help reduce purchase disputes. As cardholders navigate across mobile app and mobile web options, issuers are also advancing the capabilities available in both digital channels to deliver a cohesive and informative experience.","length":404,"tagName":"p"},{"type":"text","content":""Issuers are strengthening the mobile credit card experience on all fronts—expanding digital shopping tools that enrich rewards and serve as powerful marketing and retention agents, while adding deepened transaction details that reduce resource-intensive disputes," said Beth Robertson, managing director, Keynova Group. "At the same time, efforts to close long-standing gaps between the information and capabilities available through issuers' apps and mobile websites will reduc...