Business
Banks Strengthen Mobile Account Opening and Debit Card Controls While Delegated Access Emerges for Retail Customers to Safeguard Vulnerable Populations
Keynova Group, the principal competitive intelligence source for digital financial services firms, today announced the results of its Q1 2026 Mobile Banker Scorecard, a competitive evaluation of the 17 leading U.S. retail banks' mobile experiences. U.S. Bank continues to rank in first place overall and for mobile web while Bank of America and U.S. Bank tie for No. 1 mobile app.
About this update from Bank Of America Corporation
[{"type":"text","content":"U.S. Bank Continues as Overall Leader in Keynova Group's Mobile Banker Scorecard; Bank of America and U.S. Bank Tie for Top Mobile App","length":139,"tagName":"p","attribs":{}},{"type":"text","content":"WILMINGTON, Del., March 18, 2026 /PRNewswire/ -- Keynova Group, the principal competitive intelligence source for digital financial services firms, today announced the results of its Q1 2026 Mobile Banker Scorecard, a competitive evaluation of the 17 leading U.S. retail banks' mobile experiences. U.S. Bank continues to rank in first place overall and for mobile web while Bank of America and U.S. Bank tie for No. 1 mobile app.","length":438,"tagName":"p"},{"type":"image","alt":"Keynova Group Logo (PRNewsfoto/Keynova Group)","displaySize":"","headline":null,"caption":"Keynova Group Logo (PRNewsfoto/Keynova Group)","className":"","disableSlideshowImg":false,"size":{"original":{"width":400,"height":178,"url":"https://media.zenfs.com/en/prnewswire.com/bbc1868d573821d0a1de791f9e86f562"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/YeuiPn2mWxRQzrX3ws6Iqw--/YXBwaWQ9aGlnaGxhbmRlcjt3PTcwNTtoPTMxNDtjZj13ZWJw/https://media.zenfs.com/en/prnewswire.com/bbc1868d573821d0a1de791f9e86f562","width":400,"height":178}},"href":"https://mma.prnewswire.com/media/2935135/Keynova__Logo.html","hrefExternal":true,"rel":"nofollow"},{"type":"text","content":""The evolution of mobile banking is no longer just about speed and convenience but reflects a broader shift toward personalized banking experiences that balance accessibility and security for a wider range of customer needs," said Susan Foulds, managing director of Keynova Group. "Banks are refining mobile checking account opening, expanding debit card management options and alternative navigation through virtual assistants, and reinforcing customer security to safeguard against rising scams and elder fraud without sacrificing customer independence."","length":576,"tagName":"p"},{"type":"text","content":"Key Findings:","length":13,"tagName":"p"},{"type":"text","content":"Mobile Account Opening Reaching Parity with DesktopThe process for opening a new checking account via mobile has vastly improved in recent years and is now a more seamless experience. Today, 60% of Scorecard banks' mobile checking account applications include a complete list of the required info...