Business
Bangkok Bank Standardizes on New Relic Intelligent Observability Platform, Powered by Digital Experience Monitoring, to Expand Mobile Banking Ecosystem
BANGKOK, August 26, 2025--New Relic, the Intelligent Observability company, announced an expanded multi-year agreement with Thailand’s largest commercial bank in terms of total assets, Bangkok Bank. Since 2020, Bangkok Bank has leveraged the fully-integrated New Relic platform, including its Digital Experience Monitoring (DEM) capabilities, to improve operational stability, support the rapid growth of its mobile app, and deliver uninterrupted digital customer experiences.
About this update from Bangkok Bank Public Company Limited
[{"type":"image","alt":"","displaySize":"","headline":null,"caption":"","credit":null,"className":"","disableSlideshowImg":false,"size":{"original":{"width":3414,"height":664,"url":"https://media.zenfs.com/en/business-wire.com/63b6ff8d4c133ffc8ec80eac3510c93e"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/EmwHbZkFFO7IGS5IJVLqDg--/YXBwaWQ9aGlnaGxhbmRlcjt3PTk2MDtoPTE4NztjZj13ZWJw/https://media.zenfs.com/en/business-wire.com/63b6ff8d4c133ffc8ec80eac3510c93e","width":960,"height":187},"lightbox":{"url":"https://s.yimg.com/ny/api/res/1.2/A_kkYEaDPBJGjdbFmaEDLg--/YXBwaWQ9aGlnaGxhbmRlcjt3PTI0MDA7aD00NjY7Y2Y9d2VicA--/https://media.zenfs.com/en/business-wire.com/63b6ff8d4c133ffc8ec80eac3510c93e","width":1200,"height":233}},"lazy":false},{"type":"text","content":"Thailand’s biggest bank improved uptime by 90% and cut incident recovery time by 70% on average, ensuring exceptional reliability and superior digital experiences.","length":163,"tagName":"p","attribs":{}},{"type":"text","content":"BANGKOK, August 26, 2025--(BUSINESS WIRE)--New Relic, the Intelligent Observability company, announced an expanded multi-year agreement with Thailand’s largest commercial bank in terms of total assets, Bangkok Bank. Since 2020, Bangkok Bank has leveraged the fully-integrated New Relic platform, including its Digital Experience Monitoring (DEM) capabilities, to improve operational stability, support the rapid growth of its mobile app, and deliver uninterrupted digital customer experiences.","length":493,"tagName":"p"},{"type":"text","content":"Under the new agreement, Bangkok Bank further expands its mobile monitoring capabilities by integrating advanced features, such as intelligent service monitoring dashboards and dynamic mapping. With a rapidly growing mobile banking sector driving 93% of consumer transactions in Thailand, the expanded collaboration underscores Bangkok Bank's commitment to delivering innovative, reliable, and customer-focused digital banking services.","length":440,"tagName":"p"},{"type":"text","content":""Thailand's rapid digital adoption and government initiatives around instant payments have created a new climate of banking innovation," said Bangkok Bank Senior Executive Vice President Ian Guy Gillard. "Our mobile banking app isn’t just a tool; it’s a daily essential for millions. This means we see intense transaction spikes t...