Business
Bandwidth's 2026 State of Messaging Report Reveals Biggest Messaging Transformation in a Decade
Business messaging is undergoing its biggest shift in a decade, driven by the rise of RCS, AI-powered conversations and growing consumer demands for trust and transparency. That's the core finding of the 2026 State of Messaging Report from Bandwidth Inc. (NASDAQ: BAND), a leading global enterprise cloud communications company.
About this update from Bandwidth Inc.
[{"type":"text","content":"RCS, AI and Trust are driving a critical shift from simple, 2-way SMS to rich customer conversations ","length":105,"tagName":"p","attribs":{}},{"type":"text","content":"RALEIGH, N.C., Jan. 22, 2026 /PRNewswire/ -- Business messaging is undergoing its biggest shift in a decade, driven by the rise of RCS, AI-powered conversations and growing consumer demands for trust and transparency. That's the core finding of the 2026 State of Messaging Report from Bandwidth Inc. (NASDAQ: BAND), a leading global enterprise cloud communications company.","length":392,"tagName":"p"},{"type":"image","alt":"Business messaging is undergoing its biggest shift in a decade, according to Bandwidth’s 2026 State of Messaging report, “The Future is Conversational."","displaySize":"","headline":null,"caption":"Business messaging is undergoing its biggest shift in a decade, according to Bandwidth’s 2026 State of Messaging report, “The Future is Conversational.\"","className":"","disableSlideshowImg":false,"size":{"original":{"width":400,"height":209,"url":"https://media.zenfs.com/en/prnewswire.com/93367c2a78b2c5e8763e39ac4dedd1cd"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/b8PAvbKInn_FLANMXqUD6A--/YXBwaWQ9aGlnaGxhbmRlcjt3PTcwNTtoPTM2ODtjZj13ZWJw/https://media.zenfs.com/en/prnewswire.com/93367c2a78b2c5e8763e39ac4dedd1cd","width":400,"height":209}},"href":"https://mma.prnewswire.com/media/2866868/Bandwidth_2026_State_of_Messaging_report.html","hrefExternal":true,"rel":"nofollow"},{"type":"text","content":"Titled "The Future is Conversational," Bandwidth's 2026 report is an executive guide for brand leaders to understand what's changing, what's next and how to build modern messaging strategies that deliver richer, smarter and more secure customer experiences. Findings are based on a survey of more than 1,000 enterprise messaging leaders and 500 consumers, combined with proprietary research and insights from Bandwidth's industry experts.","length":464,"tagName":"p"},{"type":"text","content":""Business messaging is expected to evolve faster than ever in 2026. To stay competitive, enterprises are deploying richer channels and AI to engage customers where they are—fluid, fast, and woven into the way they live their lives," said Tim Sherwood, Bandwidth's Senior Vic...