Business
Bandwidth Announces Maestro: Connecting Best-in-Class AI and CX Capabilities for Next-Gen Enterprise Cloud Communications, With the Simplicity of Software Control
Solves key CIO challenges to integrate best-in-class, real-time voice apps across unified communications, cloud contact center and AI platformsDramatically
About this update from Bandwidth Inc.
[{"type":"text","content":"Solves key CIO challenges to integrate best-in-class, real-time voice apps across unified communications, cloud contact center and AI platformsDramatically reduces complexity of moving to the cloud, while optimizing costs and increasing control of contact center and employee communications in the cloudEnables enterprises to achieve faster time to value and a better customer and employee experienceORLANDO, Fla., March 27, 2023 /PRNewswire/ -- At the Enterprise Connect Conference & Expo today, Bandwidth Inc. (NASDAQ: BAND), a leading global enterprise cloud communications company, announced Bandwidth MaestroTM. Maestro is a first-of-its-kind, next-generation cloud communications platform that enables chief information officers to solve the key challenge of integrating best-in-class real-time voice apps across their unified communications, cloud contact center and artificial intelligence (AI) platforms–resulting in faster time to value and enhanced customer and employee experiences. With Bandwidth Maestro, enterprises will be able to easily customize global communications workflows and add state-of-the-art CX and AI capabilities such as conversational AI, machine-learning-based fraud detection, and text-to-speech and speech-to-text tools–all interoperable and consumable by software. Expected to be fully available in the third quarter of this year, Maestro significantly expands Bandwidth's strategy to be the universal platform for Global 2000 enterprise cloud communications.\n\n \n \n \n \n \n \n\n \nIn recognition of Bandwidth Maestro's technology advancement and potential business impact, it has already been named a finalist for both the \"Overall Best of Enterprise Connect\" award and \"Best Innovation in Customer Experience\" award by Enterprise Connect, the leading conference and exhibition for enterprise communications and customer experience, where Bandwidth is exhibiting in booth 1320 through March 29.\n\"We feel the pain of enterprise CIOs trying to integrate best-in-class, real-time voice apps across their unified communications, cloud contact center and AI platforms, which can take months or even years and a lot of investment to reach full interoperability,\" said John Bell, Bandwidth's Chief Product Officer. \"That's why we're putting enterprises at the center, with an innovative strategy that enables organizations to be...