Business
Bandwidth Announces Integration with Pindrop to Add Out-of-the-Box Voice Authentication for Enterprise Contact Center Move to the Cloud
Native integration on the Bandwidth platform with the leading fraud and authentication solution gives enterprise contact centers a faster, more robust route
About this update from Bandwidth Inc.
[{"type":"text","content":"Native integration on the Bandwidth platform with the leading fraud and authentication solution gives enterprise contact centers a faster, more robust route to the cloud \n RALEIGH, N.C., March 21, 2022 /PRNewswire/ -- Bandwidth Inc. (NASDAQ: BAND), a leading global enterprise cloud communications company, today announced a partnership and integration with PindropⓇ, a global leader in voice authentication technology. Now, Pindrop can be natively integrated with Bandwidth at the carrier level, giving enterprises a faster, more direct route to migrate their contact centers to the cloud with Pindrop's mission-critical authentication and anti-fraud technology already built in.\n\n \n \n \n \n \n \n\n \n\"This integration is another significant step forward in our strategy to become the network platform of choice for enterprise cloud contact centers,\" said John Bell, Bandwidth's Chief Product Officer. \"With this partnership, Pindrop's technology can help future-proof against evolving security issues in voice calling, with the added convenience and speed of an out-of-the-box solution with Bandwidth.\"\n\"We are excited to be partnering with a leading global CPaaS provider like Bandwidth,'' says Gahn Lane, VP, Global Partners and Alliances at Pindrop. \"Creating a great call center experience not only requires streamlined interaction time, but also a customer-first mindset, providing a better user experience while protecting customer accounts with next-level authentication. Bandwidth's cutting-edge, cloud-native platform streamlines the management and growth of our voice authentication and meets customers' needs with ease.\"\nIn today's contact centers, security is increasingly important both as a convenience to end-users and to protect against voice-based attacks. An 800 percent increase in call volume over the past two years, combined with a 57 percent increase in fraud attacks, have left the contact center industry at a critical inflection point.(1)\nTraditionally, enterprises had to use complex on-premises equipment to connect third-party platforms such as Pindrop, or undertake time-consuming integrations with CCaaS platforms. Now, enterprises moving to a digital CCaaS solution can unbundle the telephony and \"Bring Your Own Carrier\" (BYOC) using Bandwidth, with Pindrop's authentication solution already integrated. This carrier-...