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AudioCodes announces Microsoft Teams Phone extensibility for its AI-first Voca Conversational Interaction Center
Using Microsoft Teams Phone extensibility, a new capability powered by Azure Communications Services for extending Teams Phone to other applications, Voca
About this update from Audiocodes Ltd.
[{"type":"text","content":"Using Microsoft Teams Phone extensibility, a new capability powered by Azure Communications Services for extending Teams Phone to other applications, Voca Conversational Interaction Center brings a more seamless integration between CCaaS and Teams\nOR YEHUDA, Israel, March 18, 2025 /PRNewswire/ -- \n\nHighlights\nAudioCodes' Voca Conversational Interaction Center (Voca CIC) now supports the latest, most reliable platform available to Microsoft Teams CCaaS applications: Teams Phone extensibility.Voca CIC's new support uses Microsoft's latest platform for standardized provisioning, customer onboarding and day-to-day operations for applications integrated with Microsoft Teams Phone.With Teams Phone extensibility, AudioCodes Voca CIC will continue delivering Microsoft Azure AI Services as a built-in offering, coupled with Teams Phone 99.999% uptime.Following an earlier collaboration with Teams Phone via Azure Communication Services (ACS), AudioCodes is delighted to be part of the launch announcement at Enterprise Connect 2025 for this newest innovation from Microsoft.Voca CIC is part of AudioCodes Live Platform, offering a wide range of Microsoft-certified solutions.Details\nAudioCodes (NASDAQ: AUDC), a leading vendor of advanced communications software, products, and productivity solutions for the digital workplace and customer experience, today announced that Voca Conversational Interaction Center (Voca CIC) now supports Microsoft Teams Phone extensibility, the new, solution available for integrating Teams Phone with CCaaS applications.\nVoca CIC is an AI-first Teams-certified omnichannel contact center built in Azure. With the introduction of Teams Phone extensibility, Voca CIC benefits from Microsoft's newest solution for a more seamless integration with Teams Phone, ensuring standardized provisioning, streamlined customer onboarding, and reliable integration between customers, contact center agents and company-wide Teams users.\nDriving the Next Evolution of Teams Contact CentersTeams Phone extensibility enhances the reliability and efficiency of Voca CIC's integration with Teams Phone by standardizing a fully Azure-native approach. This brings several key advantages:\nMore seamless Integration – Direct integration with Teams Phone's core communication infrastructure, reducing complexity and eliminating potential integration ch...