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AudioCodes AI-first Voca Conversational Interaction Center Wins Best Microsoft Teams Contact Center Award
The Voca Conversational Interaction Center (CIC) Secures Top Honors in the 2024 CX Awards, Winning the Best Microsoft Teams Contact Center Solution LOD,
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[{"type":"text","content":"The Voca Conversational Interaction Center (CIC) Secures Top Honors in the 2024 CX Awards, Winning the Best Microsoft Teams Contact Center Solution \nLOD, Israel, March 4, 2024 /PRNewswire/ --\n\nHighlights\nAudioCodes Voca CIC is selected by 16 CX industry experts to win the CX Award 2024 for Best Microsoft Teams Contact Center SolutionJudges were impressed with Voca CIC's unwavering reliability to provide a superior customer experience based on its Azure-native integration with Microsoft TeamsVoca CIC is certified for Microsoft Teams and built in Azure, leveraging Azure Communications Services as the foundation for Teams integration Embedded Conversational AI in Voca CIC allows users to interact with contact center flows over natural languageVoca CIC is a primary engine for AudioCodes Live, which offers complete calling and contact center for Microsoft TeamsAudioCodes (NASDAQ: AUDC), a leading vendor of advanced communications software, products and productivity solutions for the digital workplace and customer experience, announced its Voca Conversational Interaction Center (Voca CIC) received the CX Award for Best Microsoft Teams Contact Center Solution by CX Today on February 29th, 2024.\nCX Today, the leading international news publication honoring excellence in CX technology, proudly hosted the CX Awards. It's where innovations and remarkable achievements in the CX tech industry are awarded by hand chosen industry experts.\nJudging is based on an organization's ability to demonstrate innovation, improved experience and execution. The panel of 16 judges included industry experts such as Megan Burns, Founder & Principal of Experience Enterprises, Dan Miller Lead Analyst at Opus Research, and Patrick Watson Head of Research at Cavell Group.\n\"AudioCodes has worked closely with Microsoft from the outset and this experience has shown through with a superb integration and great outcomes for customers,\" relayed Charlie Mitchell, Senior Editor at CX Today and Host of the CX Awards.\nVoca CIC set itself apart by deeply integrating with Microsoft Teams through Azure Communication Services, making it the only contact center solution as of today to offer an Azure-native, reliable integration with Microsoft Teams. The solution offers features like intelligent routing, a unified experience for agents and supervisors, and the ability t...