Business
AudioCodes AI-first Contact Center-as-a-Service (CCaaS) Solution Now Certified for Microsoft Teams
The CCaaS solution aims to service AudioCodes' vast Microsoft Teams customer base with a Microsoft Teams-native contact center offering LOD, Israel, July 31,
About this update from Audiocodes Ltd.
[{"type":"text","content":"The CCaaS solution aims to service AudioCodes' vast Microsoft Teams customer base with a Microsoft Teams-native contact center offering\nLOD, Israel, July 31, 2023 /PRNewswire/ --\nHighlights\nVoca Conversational Interaction Center (Voca CIC) enables any Microsoft Teams user to act as an agent through a one-screen, AI-first contact center.AudioCodes is targeting its Microsoft Teams customer base of over 7 million Microsoft Teams Phone users on PTSN Calling, with a lightweight customer experience (CX) solution to empower main service desks and internal service departments.Voca CIC is now officially certified by Microsoft as a Microsoft Teams contact center solution.Enterprises that adopt Voca CIC can achieve true consolidation of Microsoft Teams unified communications and contact center, provided as a fully managed Azure-native service by AudioCodes.Details\nAudioCodes (NASDAQ: AUDC), a leading vendor of advanced communications software, products and productivity solutions for the digital workplace and customer experience, today announced that Voca Conversational Interaction Center (Voca CIC) is now certified by Microsoft as a Microsoft Teams contact center solution.\nVoca CIC is AudioCodes' Microsoft Teams-native contact center for the CX market. The solution is designed as an AI-first application, providing tight integration with Microsoft Teams Phone. This integration leverages customers' existing Microsoft Teams Phone infrastructure for seamless connection and true UC and CC consolidation.\nWhen deployed on top of Microsoft Teams, Voca CIC enables every Microsoft Teams user to become a potential agent. This is especially relevant for an organization's internal business lines, which provide internal and external-facing services, but often lack the necessary tools.\n\"With years of experience and a strong foothold in the Microsoft Teams Phone ecosystem, we are excited to grow our company's portfolio with a modern, AI-first contact center offering that empowers both customer experience (CX) and employee experience (EX)\", said Shabtai Adlersberg, President and Chief Executive Officer of AudioCodes.\n\"Voca CIC acts as a natural extension to Microsoft Teams, with the forward-thinking benefit of built-in conversational AI. The consolidation between unified communications and contact center is a growing industry trend we're observi...