Business
AudioCodes Acquires Callverso, a provider of Conversational AI solutions for Contact Centers
LOD, Israel, Nov. 15, 2021 /PRNewswire/ -- Highlights Callverso is a leading provider of Conversational AI solutions and NLU technology in Israel Callverso's
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[{"type":"text","content":"LOD, Israel, Nov. 15, 2021 /PRNewswire/ -- \nHighlights\nCallverso is a leading provider of Conversational AI solutions and NLU technology in Israel Callverso's virtual customer agent (VICA) solution excels at automating customer call handling via virtual agents, improving customer service and reducing contact center costs Callverso virtual customer agent (VICA) is deployed at Clalit Health Services contact center where it handled successfully over 14 millions calls in 2020. VICA is deployed at another Israeli leading health services provider and a utility provider. Adding Callverso's virtual customer agent (VICA) to the Voice.ai portfolio further strengthens AudioCodes ability to help contact centers improve their customer experience while reducing operational costsDetails\nAudioCodes (NASDAQ: AUDC), a leading vendor of advanced communications software, products and productivity solutions for the digital workplace, today announced that it has acquired Callverso, a leading provider of conversational AI solutions and NLU technology for contact centers.\nCallverso's virtual agent solution (VICA) is successfully deployed in major healthcare, utility and other service providers in Israel, where it automates the operation of complex business tasks such as the scheduling of medical appointments and bill payments. \n\"CallVerso is a long-term vendor of Clalit, their solutions are deployed in our contact center and in 1600 Clalit clinics, for the past 8 years\", said Marko Gabay Director of service and marketing technologies at Clalit, the largest healthcare service provider in Israel, \"we deployed VICA during the early phases of the COVID 19 pandemic to coordinate PCR tests and provide our customers with test results. VICA allowed us to handle the huge increase in calls to our contact center efficiently while reducing our operating costs dramatically.\"\nThis acquisition enables AudioCodes to add Callverso's outstanding Conversational AI capabilities to AudioCodes portfolio of innovative contact center solutions and Live CX services that already cover high quality voice connectivity, work from home solutions, contextual click-to-call and voice channel integration with chatbots.\n\"The acquisition of Callverso places AudioCodes in a stronger position to serve the growing adoption of conversational AI services in contact centers,\" said...