Simplify Healthcare and Atento Partner to Transform Member Experience Through Business Transformation Outsourcing (BTO)

About this update from Atento S.a.

[{"type":"image","alt":"","displaySize":"","headline":null,"caption":"","credit":null,"className":"","disableSlideshowImg":false,"size":{"original":{"width":1587,"height":407,"url":"https://media.zenfs.com/en/business-wire.com/befb19ee2ed75a91e675c98b2100fcd1"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/16NUZiRMkStZQN8TF4Owbg--/YXBwaWQ9aGlnaGxhbmRlcjt3PTk2MDtoPTI0NjtjZj13ZWJw/https://media.zenfs.com/en/business-wire.com/befb19ee2ed75a91e675c98b2100fcd1","width":960,"height":246},"lightbox":{"url":"https://s.yimg.com/ny/api/res/1.2/Ljj3P9pjbnvfSz.NnIhn.Q--/YXBwaWQ9aGlnaGxhbmRlcjt3PTI0MDA7aD02MTY7Y2Y9d2VicA--/https://media.zenfs.com/en/business-wire.com/befb19ee2ed75a91e675c98b2100fcd1","width":1200,"height":308}},"lazy":false},{"type":"text","content":"AURORA, Ill., June 25, 2025--(BUSINESS WIRE)--Simplify Healthcare, a recognized leader in enterprise software solutions for Payers, today announced a strategic partnership with Atento, a global leader in customer experience (CX) and Business Transformation Outsourcing (BTO). This collaboration introduces a co-developed, pilot-first CX program — powered by Simplify Healthcare’s Xperience1™ platform — designed to help U.S. healthcare payers enhance member and provider experience, increase efficiency, and drive operational transformation without requiring upfront capital investment.","length":586,"tagName":"p"},{"type":"text","content":"This joint offering blends Simplify Healthcare’s Xperience1™ platform with Atento’s "Technology with a Human Touch" philosophy and proven CX delivery capabilities. Together, the solution enables payers to improve member satisfaction (CSAT/NPS), reduce average call handle time, shorten training cycles, and deliver consistent, humanized experiences —quickly and at scale.","length":381,"tagName":"p"},{"type":"text","content":""This is a unique opportunity for payers to accelerate transformation without disruption," said Ashish Desi, EVP and GM, Xperience1™ at Simplify Healthcare. "Together, we’re helping the industry leverage proven AI capabilities to pivot from complexity to clarity—with measurable impact on operations and the member experience."","length":347,"tagName":"p"},{"type":"text","content":"Built on a no-CAPEX model, the solution enables health plans to test and scale CX transformation through a low-risk pilot approach. Key benefits...

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