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Atento and Cresta Sign Strategic Partnership to Deliver Hybrid Human-AI Customer Experience Solutions

Atento Luxco 1 ("Atento" or the "Company"), one of the world's largest providers of Customer Experience Management and Business Transformation Outsourcing services (CXM/BTO) today announced a strategic multi-year partnership with Cresta, the unified customer experience AI platform for human and AI agents. to deliver hybrid human-AI solutions to businesses worldwide. The multi-year, multimillion dollar agreement brings together Cresta's leadership in enterprise CX AI with Atento's AI‑led professi

articleAtento S.a.May 7, 20263/company/atento-sa/news/atento-and-cresta-sign-strategic-partnership-to-deliver-hybrid-human-ai-customer-experience-solutions
Atento and Cresta Sign Strategic Partnership to Deliver Hybrid Human-AI Customer Experience Solutions

About this update from Atento S.a.

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Customer Experience ManagementCrestastrategic partnershipoperational expertiseAtentohuman agents