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The Municipality of Milan Uses Appian to Automate and Digitize Citizen Services
The Appian Low-Code Platform accelerates digital transformation initiatives in Italy MILAN, July 13, 2022 /PRNewswire/ -- Appian (NASDAQ: APPN) announces that
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[{"type":"text","content":"The Appian Low-Code Platform accelerates digital transformation initiatives in Italy\nMILAN, July 13, 2022 /PRNewswire/ -- Appian (NASDAQ: APPN) announces that the Municipality of Milan has deployed the Appian Low-Code Platform to automate and digitize key processes as part of a broader plan to transform citizen experience and innovate service delivery. As the second-largest region by population in Italy, the Municipality of Milan serves more than one million inhabitants and is considered a leader in innovation and excellence for Italy.\n\n \n \n \n \n \n \n\n \nThe Municipality of Milan and Intellera Consulting created an app to digitize citizen services in less than two months.Led by Intellera Consulting and developed in less than two months, Municipality's first Appian application manages the end-to-end process of obtaining parking passes and disabled permits for residents and visitors. The goal is to accelerate and improve the experience of a vital service for the citizens in Milan, a densely populated area with about 2,000 residents per kilometer. \nThe new digital process enables citizens to initiate online requests by going through the registration process then uploading required documentation through the Elixform platform. Once the digital form is submitted, public administrators process complete applications with a few simple steps guided by the Appian application, including identification and document verification, creation, and delivery of the pass.\n\"The project started with a single application, but we extended the scope to other areas in just a few months. The technical leads in the Municipality of Milan were impressed by the speed of solution delivery on the Appian Low-Code Platform and became internal champions,\" said Ivan Epicarmo Sessa, Head of the IT Strategy & Governance Competence Center at Intellera Consulting. \"Appian is an important technology within the application portfolio that enables a new leap forward and more agility to continue on the digitization path of the Municipality.\"\nThe management of parking passes is one of several new systems to improve different citizen services. The digital transformation program for the Municipality includes identifying and creating an accelerated path to digitizing and rationalizing processes in different areas, including:\nProviding a self-service online job tr...