New Zealand Police Use Appian for Case Processing

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[{"type":"text","content":"WELLINGTON, New Zealand, Dec. 2, 2025 /PRNewswire/ -- Appian (Nasdaq: APPN), a leading platform for AI-powered process automation, today announced that New Zealand Police is using the Appian Platform to reshape how New Zealand Police approaches case management. Promising results indicate using the Appian Platform has reduced turnaround from up to two weeks to just four hours.","length":378,"tagName":"p"},{"type":"image","alt":"Results indicate using the Appian Platform has reduced turnaround from up to two weeks to just four hours.","displaySize":"","headline":null,"caption":"Results indicate using the Appian Platform has reduced turnaround from up to two weeks to just four hours.","className":"","disableSlideshowImg":false,"size":{"original":{"width":400,"height":209,"url":"https://media.zenfs.com/en/prnewswire.com/02d33398dafa6c683646ee4611b72e3c"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/.tJ3koI0GG7hzC2W.uq3DA--/YXBwaWQ9aGlnaGxhbmRlcjt3PTcwNTtoPTM2ODtjZj13ZWJw/https://media.zenfs.com/en/prnewswire.com/02d33398dafa6c683646ee4611b72e3c","width":400,"height":209}}},{"type":"text","content":"Solving operational inefficiencies","length":34,"tagName":"p"},{"type":"text","content":"Before adopting the Appian Platform, case workflows were managed independently across three regional units using Microsoft Outlook. This setup created duplication and limited collaboration across the 12 policing districts.","length":222,"tagName":"p"},{"type":"text","content":""Our file management was inconsistent, and we identified that technology could streamline our process and support us to work more efficiently," said Superintendent Blair Macdonald, Director of Service Group at New Zealand Police.","length":239,"tagName":"p"},{"type":"text","content":"The Frontline File Management Team manually triaged all cases, identified priority matters, to then route it to the correct Police District. This process was time consuming.","length":173,"tagName":"p"},{"type":"text","content":"Streamlined case management nationwide","length":38,"tagName":"p"},{"type":"text","content":"Built on the Appian Platform, the new system centralises all incoming emails and case data, automating workflows and enabling nationwide access. It surfaces the correct case assignment rule based on offence code, location, and keywords. It is also possible to match t...

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