Business
InfiniteWatch Announces $4M Pre-Seed Led by Base10 Partners to Power Agentic Customer Interaction Intelligence
InfiniteWatch, an AI-native platform for customer interaction intelligence, today announced its emergence from stealth mode with $4 million in pre-seed funding led by Base10 Partners, with participation from Sequoia and A16Z scouts, Kibo Ventures Kfund, LifeX, and four unicorn founders.
About this update from Aon Plc
[{"type":"text","content":"Platform helps companies monitor and deploy AI agents across web and voice interactions","length":87,"tagName":"p"},{"type":"text","content":"NEW YORK, Dec. 18, 2025 /PRNewswire/ -- InfiniteWatch, an AI-native platform for customer interaction intelligence, today announced its emergence from stealth mode with $4 million in pre-seed funding led by Base10 Partners, with participation from Sequoia and A16Z scouts, Kibo Ventures Kfund, LifeX, and four unicorn founders.","length":327,"tagName":"p"},{"type":"image","alt":"InfiniteWatch","displaySize":"","headline":null,"caption":"InfiniteWatch","className":"","disableSlideshowImg":false,"size":{"original":{"width":400,"height":121,"url":"https://media.zenfs.com/en/prnewswire.com/81abac8a16fb3bac40d78f25f61b4cb1"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/lf7wnvN1KEF2MYcAZ3_aeQ--/YXBwaWQ9aGlnaGxhbmRlcjt3PTcwNTtoPTIxMztjZj13ZWJw/https://media.zenfs.com/en/prnewswire.com/81abac8a16fb3bac40d78f25f61b4cb1","width":400,"height":121}},"href":"https://mma.prnewswire.com/media/2849018/InfiniteWatch_Logo_Logo.html","hrefExternal":true,"rel":"nofollow"},{"type":"text","content":"Founded by the founding and leadership team of CoverWallet, a popular insurance tech business that scaled to more than $1B in premium revenue and became the US category leader before being acquired by Aon, InfiniteWatch closes the visibility and implementation gaps companies face with AI agents, analyzing over 2M customer interactions monthly for its customers. The platform's two core products—Session Replay Agent and Voice Agent—both monitor existing interactions and deploy production AI systems.","length":506,"tagName":"p"},{"type":"text","content":"Turning Customer Insights into Revenue - In Hours, Not Months","length":61,"tagName":"p"},{"type":"text","content":"InfiniteWatch's Session Replay Agent automatically analyzes web sessions and surfaces the exact UX issues killing conversions. "Within 24 hours of deployment, we had 10x more visibility into critical conversion blockers that were costing us revenue every single day," said Aitor Gumiel, VP of Product of TheGuarantors. "InfiniteWatch didn't just show us the problems—it told us precisely how to fix them. We implemented the recommendations and saw a great increase in conversion rates within the first week."","length":536,"...