Business
Ameriprise Financial Earns Two J.D. Power Certifications for Outstanding Client and Advisor Service
MINNEAPOLIS, October 16, 2025--Ameriprise Financial, Inc. (NYSE: AMP) has once again been recognized by J.D. Power for delivering an outstanding customer service experience for phone support to its clients and financial advisors. The firm earned the certification for the second year in a row for its client service, and for the seventh consecutive year for its advisor service.
About this update from Ameriprise Financial, Inc.
[{"type":"image","alt":"","displaySize":"","headline":null,"caption":"","credit":null,"className":"","disableSlideshowImg":false,"size":{"original":{"width":480,"height":210,"url":"https://media.zenfs.com/en/business-wire.com/525b7ca7d8c30f97f6b96075da340964"},"resized":{"url":"https://s.yimg.com/ny/api/res/1.2/v0EAYhRtBohCAx.inluJ9Q--/YXBwaWQ9aGlnaGxhbmRlcjt3PTk2MDtoPTQyMDtjZj13ZWJw/https://media.zenfs.com/en/business-wire.com/525b7ca7d8c30f97f6b96075da340964","width":480,"height":210}},"lazy":false},{"type":"text","content":"The firm receives its second consecutive client certification and seventh consecutive advisor certification","length":107,"tagName":"p","attribs":{}},{"type":"text","content":"MINNEAPOLIS, October 16, 2025--(BUSINESS WIRE)--Ameriprise Financial, Inc. (NYSE: AMP) has once again been recognized by J.D. Power for delivering an outstanding customer service experience for phone support to its clients and financial advisors. The firm earned the certification for the second year in a row for its client service, and for the seventh consecutive year for its advisor service.","length":395,"tagName":"p"},{"type":"text","content":""Providing a consistently excellent experience for both our clients and advisors is a top priority at Ameriprise," said Jill Swenson, Senior Vice President of Service & Operations at Ameriprise. "We’re proud to be recognized by J.D. Power again this year. These certifications speak to the dedication and expertise of our service teams who go above and beyond to deliver timely, knowledgeable and caring support."","length":437,"tagName":"p"},{"type":"text","content":"Ameriprise call centers earned this recognition by exceeding the benchmarks in the J.D. Power Certified Customer Service ProgramSM, which evaluates customer service operations across industries. Certification is based on a rigorous operational evaluation and a customer satisfaction survey that measures key factors including satisfaction with the knowledge, courtesy, and concern demonstrated by representatives, the promptness in reaching a representative, the timeliness of issue resolution, and overall satisfaction.","length":520,"tagName":"p"},{"type":"text","content":""Ameriprise has been recognized for seven consecutive years for delivering outstanding advisor service through its live phone channel, while its client service tea...