Business
e& Selects Amdocs to Power Its Generative AI Experiences
Leveraging Amdocs' amAIz - generative AI Platform and its agents, powered by NVIDIA AI Enterprise, e& UAE is integrating generative AI into its business
About this update from Amdocs Limited
[{"type":"text","content":"Leveraging Amdocs' amAIz - generative AI Platform and its agents, powered by NVIDIA AI Enterprise, e& UAE is integrating generative AI into its business processes, opening possibilities for new revenue opportunities, business efficiencies, and improved customer experiences DUBAI, UAE AND JERSEY CITY, NJ / ACCESS Newswire / December 9, 2025 / Amdocs (NASDAQ:DOX), a leading provider of software and services to communications and media companies, today announced it has been selected by e& UAE, the flagship telecom arm of global technology group e&, in the United Arab Emirates, to integrate generative AI (GenAI) into its business systems.Using Amdocs' GenAI platform, amAIz, e& UAE can easily integrate GenAI services across its ecosystem. e& UAE is utilizing amAIz's library of predefined telco agents and skills that can improve business efficiencies, reshape customer experience and interactions, and increase revenue opportunities in multiple telco domains.As part of the amAIz platform, Amdocs will also offer a telco-specific guardrail control mechanism, with logging and auditing capabilities, role-based access control, and privacy compliance measures to deliver a safe and secure approach to GenAI integration. Amdocs amAIz helps ensure that GenAI tasks are matched with the ‘best-fit' foundation models, offering an accurate and cost-effective, telco-specific GenAI experience with field-proven results to deliver carrier-grade benefits.This project is supported through Amdocs' collaboration with NVIDIA, leveraging the NVIDIA AI platform, including NVIDIA AI Enterprise with NVIDIA NeMo and NVIDIA microservices, a collection of easy-to-use microservices for building, customizing, and deploying generative AI models.\"This collaboration with Amdocs, which expands upon our recent work on AI-enabled telco autonomous stores, underscores our commitment to innovation, consistently unlocking new efficiencies and enhancing customer experiences,\" said Marwan Bin Shakar, Acting Chief Technology & Information Officer (CTIO) at e& UAE. \"By being one of the first service providers to integrate generative AI, we are helping lead the industry's transformation toward an AI-driven future. We are deploying telco-specific agents with built-in guardrails to enhance customer care, retail, and network operations, delivering faster resolution times, smarter rec...