Business
Citizens Bank Expands Relationship with Alkami by Selecting MANTL to Enhance Account Opening Across All Banking Channels
Citizens Bank Expands Relationship with Alkami by Selecting MANTL to Enhance Account Opening Across All Banking Channels
About this update from Alkami Technology, Inc.
[{"type":"text","content":"Tennessee-based bank will deliver a unified account holder journey from onboarding through digital banking while accelerating deposit growth, improving efficiency, and enhancing customer experience across its 14-office networkPLANO, Texas, May 27, 2026 /PRNewswire/ -- Alkami Technology, Inc. (Nasdaq: ALKT) (\"Alkami\"), a digital sales and service platform provider for financial institutions in the U.S., today announced that Citizens Bank has selected MANTL, an Alkami solution team and leading provider of loan and deposit account opening technology, to enhance its deposit account opening experience for both retail and business customers. This expanded partnership builds on Citizens Bank's existing relationship with Alkami and reflects its commitment to delivering a seamless, modern banking experience across all channels.\n \n \n \n \n \n \n \nAs a current Alkami Digital Banking client, Citizens Bank will benefit from a more unified account holder journey from origination and onboarding through digital banking. By leveraging both MANTL and Alkami, the bank is positioned to streamline operations, enhance accessibility, and deliver a cohesive experience designed to accelerate data-driven growth and deepen customer relationships.Citizens Bank will leverage the full omnichannel suite of MANTL Onboarding & Account Opening solutions to transform the retail and business account opening experience. With MANTL, the bank will significantly reduce friction, enabling retail customers to open deposit accounts in under five minutes online and in less than 10 minutes in-branch. Businesses of all sizes will be able to securely open deposit accounts anytime, anywhere—online, in-branch, or in the field—through a consistent, intuitive experience.\"MANTL helps us remove friction from the account opening process while preserving the high-touch service our customers expect,\" said Kelli Cooper, senior vice president, retail and digital banking at Citizens Bank. \"This collaboration allows us to deliver faster, more intuitive onboarding across channels, improve internal efficiency, and continue building trusted relationships with the individuals and businesses we serve.\"With MANTL, Citizens Bank will now be able to automate over 85% of application decisions, including Know Your Customer (KYC), Anti-Money Laundering (AML), Bank Secrecy Act (BSA) checks...