Business
Alithya Takes Florida Municipal Power Agency Live with Microsoft Dynamics 365 Customer Service
Alithya Takes Florida Municipal Power Agency Live with Microsoft Dynamics 365 Customer Se...
About this update from Alithya Group, Inc. Class A
[{"type":"text","content":"\n \n \n \n Alithya Takes Florida Municipal Power Agency Live with Microsoft Dynamics 365 Customer Service\n \n \n /* Style Definitions */\nspan.prnews_span\n{\nfont-size:8pt;\nfont-family:\"Arial\";\ncolor:black;\n}\na.prnews_a\n{\ncolor:blue;\n}\nli.prnews_li\n{\nfont-size:8pt;\nfont-family:\"Arial\";\ncolor:black;\n}\np.prnews_p\n{\nfont-size:0.62em;\nfont-family:\"Arial\";\ncolor:black;\nmargin:0in;\n}\n \n \n \n \n \n \n Canada NewsWire\n \n \n ALPHARETTA, Ga., Nov. 10, 2020\n \n \n \n \n \n ALPHARETTA, Ga.\n \n ,\n \n Nov. 10, 2020\n \n /CNW Telbec/ - Alithya Group inc. (NASDAQ: ALYA) (TSX: ALYA) (\"Alithya\"), has successfully implemented Microsoft Dynamics 365 Customer Service for Florida Municipal Power Agency (FMPA).\n \n \n FMPA is a wholesale power agency owned by 31 municipal electric utilities in\n \n Florida\n \n . FMPA's service projects have grown exponentially over the last few years as the Agency expanded its value-added services to its owner-customers. Using Microsoft Dynamics 365, implemented by Alithya, FMPA can effectively track projects in a central location, provide better documentation for cases, enhance efficiency of delivering service projects, and help its leadership team manage workload, resources and service delivery.\n \n \n \"Alithya's Microsoft Dynamics 365 implementation provided the best overall value for our needs,\" said\n \n Mike McCleary\n \n , Project Manager for FMPA's CRM implementation. \"It gives us the functionality we need and excellent integration to our other Microsoft applications. Alithya was an excellent implementation partner, providing a best-practices approach for a smooth implementation experience.\"\n \n \n \"Microsoft Dynamics 365 delivers positive business impacts, and it is great to see the FMPA team experiencing improved service to its members,\" said John Scandar, Senior Vice President, Microsoft Practice, Alithya. \"Alithya's mission is to assist clients like FMPA by being a trusted advisor who provides guidance for purchasing, implementing, and optimizing Microsoft Dynamics 365 for business performance improvements.\"\n \n \n \n About Florida Municipal Power Agency\n \n \n \n Florida Municipal Power Agency (FMPA)\n \n is a wholesale power agency owned by municipal electric utilities in\n \n Florida\n \n . FMPA's mission is to provide low-cost, reliable and...