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Air Canada Employees Accelerate the Recovery; Airline Updates Goodwill Policy for Customers to Exceptionally Include Accommodation and Out-of-Pocket Costs
Air Canada Employees Accelerate the Recovery; Airline Updates Goodwill Policy for Customers to Ex...
About this update from Air Canada
[{"type":"text","content":"\n\n\n\n Air Canada Employees Accelerate the Recovery; Airline Updates Goodwill Policy for Customers to Exceptionally Include Accommodation and Out-of-Pocket Costs\n \n\n /* Style Definitions */\nspan.prnews_span\n{\nfont-size:8pt;\nfont-family:\"Arial\";\ncolor:black;\n}\na.prnews_a\n{\ncolor:blue;\n}\nli.prnews_li\n{\nfont-size:8pt;\nfont-family:\"Arial\";\ncolor:black;\n}\np.prnews_p\n{\nfont-size:0.62em;\nfont-family:\"Arial\";\ncolor:black;\nmargin:0in;\n}\n \n\n\n\n\n\n Canada NewsWire\n \n\n\n\n\n\n Builds on flexible rebooking policy already in place to cover transport expenses\n \n\n\n\n Full aircraft fleet returned to service today\n \n\n\n\n Transporting more than 127,000 customers today across global network\n \n\n\n\n\n\n MONTREAL\n \n\n ,\n \n\n Aug. 21, 2025\n \n\n /CNW/ - Air Canada continues to ramp up its operations and expects to deliver close to its full network schedule by\n \n Friday, August 22\n \n . Today, the airline updated its goodwill policy to cover reasonable additional accommodation and out-of-pocket expenses incurred by customers as a result of the labour disruption at the airline.  The updated, exceptional policy applies to customers whose original travel was disrupted\n \n between August 15 and 23, 2025\n \n inclusive and builds on the flexible rebooking policy implemented earlier to cover transport costs.\n \n\n\n\n\n\n\n\n\n \"Air\n \n Canada's\n \n 40,000 coworkers, with their exceptional commitment and expertise, have allowed us to restore operations ahead of plan. We now expect to be operating very close to our normal schedule tomorrow. We deeply apologize to all customers whose travel plans were disrupted, and we're committed to making things right for all customers — particularly those who were stranded during their trip. Earlier this week, we put in place a special commitment to reimburse out-of-pocket transportation costs, including on other airlines, rail, ground or ferries. Today, we are taking another step forward, delivering with our policies to make things right. This updated plan includes reimbursement for reasonable accommodation, meals, necessary transportation and other costs,\" said\n \n Mark Nasr\n \n , Executive Vice President and Chief Operations Officer at Air Canada.\n \n\n\n Special Travel Expense Policy\n \n\n\n\n Customers who experienced cancella...