Business
Swire Hotels Teams Up With Agilysys to Provide Smarter, Faster, Greener Guest Experiences
Software solutions enhance operational efficiency across all Hong Kong properties and will extend to the full global portfolio over time ALPHARETTA,
About this update from Agilysys, Inc.
[{"type":"text","content":"\nSoftware solutions enhance operational efficiency across all Hong Kong properties and will extend to the full global portfolio over time\n\n ALPHARETTA, Ga.--(BUSINESS WIRE)--\nAgilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation end-to-end SaaS and on-prem ready hospitality software solutions, today announced that Hong Kong-based Swire Hotels has activated Agilysys solutions in all its Hong Kong properties and plans to extend these across its entire property portfolio.\n\nThe comprehensive suite from Agilysys includes Agilysys Seat, an online seat reservation, wait-list and venue management system that optimizes both revenue and guest satisfaction; InfoGenesis POS using the IG 12UX client, the leading hospitality market POS system; and IG OnDemand, a guest-facing contactless food and beverage ordering for guest delivery or pick up across venues.\n\nSwire Hotels is a group of seven properties under The House Collective and EAST brands, with locations in Hong Kong, Chinese Mainland and the United States. The hotel group is known for personalized service and unique guest experiences and is dedicated to enhancing sustainability across its properties.\n\n“In our search to provide guests with a smarter, faster and greener experience, we were consistently impressed with the solutions from Agilysys,” said Dean Winter, Managing Director for Swire Hotels. “IG OnDemand is a great fit for our properties, enabling team members with the technology we need to enhance our operational efficiency thereby elevating guest experiences.”\n\nWith IG OnDemand, guests can place and pay for food and beverage (F&B) orders using their mobile devices rather than having to call a service line. A simple scan of a QR code in the guestroom leads to a user-friendly interface displaying pictures, descriptions and prices of food and beverage choices. Guests can choose to have their orders delivered to them or can opt to pick them up. In addition to enabling the contactless service experience guests increasingly desire, replacing printed menus with QR codes in guestrooms contributes to sustainability by reducing paper waste.\n\nAgilysys Seat enables properties to maximize revenue from seating options and venue space while enabling guests to view and select seats and track their waitlist status at various venues through an online experience...