Business
Community-Focused Prairie Meadows Casino, Racetrack and Hotel Expands Technology with Agilysys to Elevate Staff Productivity and Transform Guest Experiences
-- Eight Agilysys solutions work together to maximize Return on Experience across casino, racetrack and hotel operations -- ALPHARETTA, Ga.--(BUSINESS
About this update from Agilysys, Inc.
[{"type":"text","content":"\n-- Eight Agilysys solutions work together to maximize Return on Experience across casino, racetrack and hotel operations --\n\n ALPHARETTA, Ga.--(BUSINESS WIRE)--\nAs the hospitality industry recovers, properties are facing the compounding challenge of guest expectations and staff shortages reaching record-high levels. In an American Hotel and Lodging Association (AHLA) survey published in June 2022, 97 percent of respondents indicated staff shortages and 49 percent characterized them as “severe.” At the same time, the American Express Travel 2022 Global Travel Trends Report shows travelers expect higher-level returns than simple relaxation from traveling, with 81 percent of respondents agreeing that, “they want the money they spend while traveling to go back to the local community,” and 62 percent agreeing they want to be “more thoughtful about the experiences they have when traveling.”\n\nThe AHLA survey shows 90 percent of properties now offer wage incentives to help fill the more than 130,000 open positions in the United States alone. Innovative properties are going further by elevating and synthesizing technology systems to improve capacity, work processes, and decision-making for staff members while also empowering guests to create unique and personalized experiences.\n\nOne example is Prairie Meadows Casino, Racetrack, & Hotel, which is building on the advantages it derives from Agilysys’ inventory and procurement (I&P) automation solution, by deploying seven additional Agilysys solutions that work together across functions and operations to maximize Return on Experience wholistically. Together, the additional Agilysys solutions automate the following functions: point-of-sale (POS); property management (PMS); mobile reservations for rooms and activities; mobile check-in; mobile keys; secure document management for identification scanning, electronic signature capture, and electronic waiver archival; mobile housekeeping, maintenance and preventative services; and sales and catering for efficient conference and event management.\n\nAdding PMS and POS to I&P means Prairie Meadows has all three Hospitality Core Solutions in the Agilysys Hospitality Cloud™ working together across the property. The additional five solutions are part of the Agilysys Hospitality Cloud Experience Enhancers™ collection of solutions that work with...