Business
Bill Pay Industry Nears Inflection Point as Only 26% of Organizations Trust Legacy Systems to Meet Future Needs, ACI Speedpay Study Finds
80% view resilient, modern bill pay solutions vital as regulatory pressures, fraud risk and consumer demands rise. OMAHA, Neb.--(BUSINESS WIRE)-- The bill
About this update from Aci Worldwide, Inc.
[{"type":"text","content":"\n80% view resilient, modern bill pay solutions vital as regulatory pressures, fraud risk and consumer demands rise.\n\n\n OMAHA, Neb.--(BUSINESS WIRE)--\nThe bill payments industry is approaching a critical transformation point as organizations prepare to modernize legacy infrastructure to keep pace with rising consumer expectations for speed, flexibility and security, according to The ACI Speedpay 2026 Biller Impact Study by ACI Worldwide (NASDAQ: ACIW), an original innovator in global payments technology. The study reveals that while 80% of bill pay organizations view bill pay solutions as essential to achieving their business priorities, only 26% believe their current systems are ready for the future, signaling mounting pressure to invest in resilient, modernized, digital-first bill payment platforms.\n\nThis press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20260310494889/en/\nAccording to the study, 76% of billers plan to evaluate new bill pay solutions within the next 12 to 24 months, signaling a wave of modernization as organizations seek to future-proof their payments infrastructure. The survey also found that improved payment resiliency was the #1 motivator for billers to consider switching bill pay solutions over the next 12 to 24 months.\n\n\nThe Biller Impact Study surveyed 712 executives and senior bill pay leaders across consumer finance, utilities, telecommunications, insurance, higher education, and the government sector in North America. The study reveals how resilient platforms, advanced fraud prevention, and expanded payment options can unlock new revenue streams, reduce operational costs, improve customer experience and strengthen customer relationships. Backed by rigorous research and actionable insights, the study serves as a roadmap for bill pay organizations navigating this transformation.\n\n\n“Our study shows that bill pay has evolved from a back-office function into a strategic growth engine that directly impacts trust, revenue, and customer loyalty,” said Ron Shultz, EVP and General Manager of the ACI Speedpay business. “Resiliency has become the backbone of trust in digital payments. In this next era of bill pay, billers need systems that are always on, silently managing complexity in the background while never missing a payment, even in the face o...