Business
Summit Fleet Moves Up a Gear with 8x8, Accelerating the Customer and Employee Experience
Leading Fleet Management Firm Migrates to 8x8’s Cloud Contact Center and Unified Communications Platform for Data-driven Insights, Improved Customer
About this update from 8x8 Inc
[{"type":"text","content":"\nLeading Fleet Management Firm Migrates to 8x8’s Cloud Contact Center and Unified Communications Platform for Data-driven Insights, Improved Customer Experience, and Employee-focused Functionality\n\n\n CAMPBELL, Calif.--(BUSINESS WIRE)--\n8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that Summit Fleet has deployed the 8x8 cloud contact center and unified communications platform, along with 8x8 Voice for Microsoft Teams, to support its hybrid workforce, provide cost-effective insights into its contact center, and enhance customer and employee experiences.\n\n\nFor almost three decades, Summit Fleet has been providing commercial vehicle leasing and fleet management solutions to clients across Australia. Its clients range in size and need, including hospitals, schools and universities, charities, and large corporations, and Summit Fleet supports each with specialist fleet vehicles and dedicated, personalized customer experiences.\n\n\nIts previous on-premises phone system no longer provided Summit Fleet with the communication capabilities it needed to manage a newly hybrid workforce, while also engaging with suppliers and customers. Summit Fleet chose 8x8’s cloud contact center and unified communications platform because of its advanced reporting, intuitive and powerful functionality, and affordable pricing. The total migration took fewer than six weeks, and a dedicated 8x8 project manager helped plan and guide the migration process for a team of employees.\n\n\nAdditionally, 8x8 Voice for Microsoft Teams allows Summit Fleet’s employees – whether hybrid, remote, or in-person – to work from the user interface they are familiar with, while relying on 8x8 on the backend. 8x8’s reporting functionality also allows Summit Fleet’s supervisors to effectively manage workloads, monitor calls and employee performance, and quickly investigate caller issues when needed.\n\n\n“Our business involves a lot of moving parts, both internally and externally, so it was important that we had a communications platform that would allow us to easily track each step of the journey,” said Jon Bates, IT Manager at Summit Fleet. “With 8x8, our employees across the organization are empowered to communicate and collaborate better regardless of their location, and we can continu...