Business
Southwest Transplant Alliance Deploys 8x8 Contact Center and Unified Communications to Help Save Lives with Uninterrupted Communication Support
Integrated 8x8 XCaaS Cloud Customer Engagement and Communications Platform Provides Critical 24/7 Inbound Call Center Support for Organ Tissue Donation
About this update from 8x8 Inc
[{"type":"text","content":"\nIntegrated 8x8 XCaaS Cloud Customer Engagement and Communications Platform Provides Critical 24/7 Inbound Call Center Support for Organ Tissue Donation\n\n\n CAMPBELL, Calif.--(BUSINESS WIRE)--\n8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform provider, today announced that Southwest Transplant Alliance has deployed the 8x8 XCaaS™ (eXperience Communications as a Service™) platform with 8x8 Voice for Microsoft Teams and 8x8 Contact Center for Microsoft Teams, across their entire organization, including customer service, to ensure uninterrupted support in the recovery of donated organs and tissues for transplant.\n\n\nSouthwest Transplant Alliance (STA), a nonprofit organization based in Texas, is part of a nationwide network of agencies whose purpose is to save lives through organ and tissue donation and transplantation. Since its founding, STA has recovered more than 35,000 organs and saved or enhanced the lives of more than 100,000 people. STA’s service area includes 10 hospital transplant centers and over 270 hospitals to support over 10.5 million residents across Texas and Arkansas. With a remote and hybrid workforce spread across the country, STA needed an integrated cloud contact center and unified communications platform capable of providing unwavering reliability and efficient transfer call capabilities to meet the needs of their fully staffed, 24/7 inbound call center.\n\n\nWith expert advice from IT consultant Softchoice, STA chose 8x8 XCaaS to simplify communications and customer engagement between their teams, donors, clients and hospitals. 8x8 provides quality analytics and reporting capabilities to help managers improve workflows, train and assist their fully staffed 24/7 inbound call center, and provide real-time organization-wide reporting. With 8x8 XCaaS providing Microsoft Teams Phone and a solution certified contact center, STA is able to maintain the familiar Teams user interface while ensuring resilience, consistency, and business continuity.\n\n\n“When we say that the phone ringing is the difference between a life-or-death situation, we’re not exaggerating,“ said Alex Headley, Donor Services Manager at Southwest Transplant Alliance. “Calls require immediate action, organizing transplants and donations. In choosing 8x8, we have a cloud contact center and communications solution t...