Business
New 8x8 XCaaS Cloud Contact Center and Unified Communications Platform Innovations Create Tailored, Enhanced Customer and Employee Experiences
New Platform Enhancements Include AI-powered Voice Conversational Self-Service Capabilities, Video Customer Engagement, Deeper Microsoft Teams Integrations,
About this update from 8x8 Inc
[{"type":"text","content":"\nNew Platform Enhancements Include AI-powered Voice Conversational Self-Service Capabilities, Video Customer Engagement, Deeper Microsoft Teams Integrations, and New Meeting Capabilities\n\n\n CAMPBELL, Calif.--(BUSINESS WIRE)--\n8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the latest 8x8 XCaaS™ (Experience Communications as a Service™) integrated cloud contact center and unified communications platform innovations for enhanced customer and employee experiences, including AI-powered voice conversational self-service and the ability to elevate contact center interactions to video, further integrations with Microsoft Teams, and 8x8 video meeting enhancements.\n\n\nNew generally available updates for 8x8 Contact Center include:\n\n\n\nAI-powered Voice Self-Service Enhances Customer Experiences: Recently announced, voice self-service is now available for 8x8’s conversational AI solution, 8x8 Intelligent Customer Assistant. The addition of voice expands 8x8 Intelligent Customer Assistant’s powerful, user-friendly AI self-service capabilities that enable businesses to create simple to complex experiences across digital and voice channels that help minimize wait times, and provide instant access to highly personalized, natural interactions.\n\n\n\n8x8 Agent Workspace Enhancements & Video Elevated Customer Support: Contact center agents can now elevate customer interactions to video directly within 8x8 Agent Workspace, allowing customers to visually help agents troubleshoot issues through their mobile devices. The new solution embeds 8x8 secure video interaction capabilities directly into 8x8 Contact Center, allowing organizations to easily and seamlessly add video for enhanced first contact resolution. Further, call handling is now directly within 8x8 Agent Workspace, without the need for an external hard phone or softphone.\n\n\n\nCustomizable Solutions for Customers: The 8x8 Technology Partner Ecosystem provides a carefully curated network of Independent Software Vendors, Value Added Resellers, and Systems Integrators that can solve specific customer experience use cases. Technology partners provide integrations that feel native in 8x8 to enhance customer experiences through cutting-edge technologies with AI and persistent data.\n\n\n\nDeeper Salesf...