Business
Kubota Tractor Corporation Chooses 8x8 XCaaS for Enhanced Employee and Customer Communications
Integrated Cloud Customer Engagement and Communications Platform Provides Company-wide Flexibility, Agility, and Reporting Capabilities CAMPBELL,
About this update from 8x8 Inc
[{"type":"text","content":"\nIntegrated Cloud Customer Engagement and Communications Platform Provides Company-wide Flexibility, Agility, and Reporting Capabilities\n\n\n CAMPBELL, Calif.--(BUSINESS WIRE)--\n8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform provider, today announced that Kubota Tractor Corporation has deployed the 8x8 XCaaS™ (eXperience Communications as a Service™) cloud contact center and unified communications platform for increased flexibility and ease of use across the entire organization.\n\n\nBased in Grapevine, Texas, Kubota Tractor Corporation is a U.S. marketer and distributor of Kubota-engineered and manufactured machinery and equipment, including a complete line of tractors, performance matched implements, compact construction equipment, consumer lawn and garden equipment, hay tools, commercial turf products and utility vehicles. Employing more than 5,000 employees in North America, Kubota needed a communications platform capable of keeping its employees connected, regardless of where they’re located, to deliver the highest levels of customer service across the entire organization. Kubota wanted to ensure that customers calling with a parts, repair, or financing question, were always put in touch with the right employee able to provide the best possible service.\n\n\nKubota was able to achieve this by moving to the cloud and consolidating previously disparate systems by deploying the 8x8 XCaaS integrated cloud contact center and unified communication platform. Because the platform is cloud-based, Kubota no longer has to manage and maintain on-premises systems and can instead troubleshoot remotely, saving time and money, and ensuring consistent, exceptional customer experiences at every touchpoint. Further, by having a single-vendor platform, Kubota has benefited from 8x8’s analytics and reporting capabilities across the entire organization. With the ability to monitor call quality, wait times, and the number of incoming calls on any given day, managers are empowered to make any necessary adjustments based on real-time data to ensure exceptional customer experiences.\n\n\n“Before 8x8, we were running countless disparate on-premises systems that didn’t communicate with each other, didn’t improve collaboration, and were difficult to maintain,” said Roland Gelindon, senior unified communications engineer...