Business
Jackson Lewis Turns to 8x8 XCaaS for Improved Engagement and Simplified Administration
One of the Largest Law Firms in the US Chooses 8x8 for Improved IT Support and Enhanced Client Engagement and Service Across the Nation CAMPBELL,
About this update from 8x8 Inc
[{"type":"text","content":"\nOne of the Largest Law Firms in the US Chooses 8x8 for Improved IT Support and Enhanced Client Engagement and Service Across the Nation\n\n\n CAMPBELL, Calif.--(BUSINESS WIRE)--\n8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform provider, today announced that national employment law firm Jackson Lewis P.C. has chosen the 8x8 XCaaS™ (eXperience Communications as a Service™) integrated cloud contact center and unified communications platform, which includes 8x8 Voice for Microsoft Teams and the 8x8 Contact Center solution that is certified for Teams. The 8x8 solutions will allow the firm to consolidate their technology stack while providing better IT support for its employees as well as ensuring exceptional experiences for its lawyers and clients.\n\n\nJackson Lewis is a US-based law firm focused on labor and employment law since 1958 and has more than 950 attorneys located in major cities nationwide. With its IT team also spread out across the country, managing its previous on-premises reception pods, Help Desk, and communications solution was challenging.\n\n\nBy moving Jackson Lewis’ cloud integration to 8x8 XCaaS, the firm will be able to manage its reception pods, Help Desk, and unified communications through a single vendor, rather than managing multiple vendors and contracts. Not only does this reduce costs, but it will simplify administrative tasks allowing the IT team to focus on more complex, time-sensitive issues. 8x8 Voice for Microsoft Teams also allows Jackson Lewis’ employees and contact center agents to use the familiar Teams interface that they prefer, allowing them to collaborate and engage more productively and securely.\n\n\n“The complexities of managing and supporting a nation-wide workforce, and all that that entails, should not include technological challenges – especially when those challenges can have immediate, negative impacts on our teams’ ability to complete their work,” said David Jata, Chief Information Officer at Jackson Lewis. “With 8x8 XCaaS, our team is able to minimize technological challenges, through robust and accessible support resources, so they can instead focus on problem-solving for their clients. We get an integrated and unified communications platform for the firm’s reception pods and Help Desk that is tightly integrated with Microsoft Teams to meet all of ...