Business
AI-Powered Compliance, Intelligence and Orchestration Elevate Secure, Scalable CX on the 8x8 Platform
New capabilities across the 8x8 Platform for CX strengthen compliance, speed agent performance, and deliver full customer journey visibility. CAMPBELL,
About this update from 8x8 Inc
[{"type":"text","content":"\nNew capabilities across the 8x8 Platform for CX strengthen compliance, speed agent performance, and deliver full customer journey visibility.\n\n\n CAMPBELL, Calif.--(BUSINESS WIRE)--\nMeeting customer expectations is no longer enough – businesses today must match rising standards for compliance, security and operational agility. 8x8, Inc. (NASDAQ: EGHT), the industry’s most integrated customer experience (CX) platform provider, is helping organizations raise the bar with new innovations across the 8x8 Platform for CX. The latest enhancements strengthen regulatory compliance, simplify complex operations and deliver deeper performance insights – without increasing overhead.\n\n\nSpanning 8x8 Contact Center, 8x8 Engage, 8x8 Work, and communication APIs, these updates help enterprises work smarter, respond faster, and deliver secure, personalized experiences that drive loyalty and long-term business growth.\n\n\nBoost Security and Compliance\n\n\n8x8 Contact Center integration with MNET CoreAccess+ for Financial Services\n\n\n\nThe integration with MNET CoreAccess+ connects 8x8 Contact Center directly to systems such as Jack Henry and Fiserv. Bots, IVRs, and agents can access real-time data, authenticate users securely, and deliver contextual service – all purpose-built to meet the high standards of banks and credit unions.\n\n\n\nKeyword Filtering to Safeguard SMS Compliance\n\n\n\nTo help avoid 10DLC violations, outbound SMS from the 8x8 Work App is now screened for restricted terms. Messages are blocked before carrier submission, with user prompts to edit and resend – minimizing compliance risks and protecting deliverability.\n\n\n\nImprove Agent Productivity\n\n\n8x8 Smart Assist + Conversation Intelligence\n\n\n\n8x8 Smart Assist, combined with conversation intelligence, analyzes 100% of customer interactions in the contact center – past and present – to deliver real-time AI coaching that helps agents reduce churn, increase conversions, and stay compliant. Built-in sentiment and intent analysis empower leaders to scale coaching and quality assurance without adding headcount.\n\n\n\nSmarter Summaries, Now in the Right Language\n\n\n\nAI-powered chat summarization now automatically detects the conversation’s language and applies the appropriate linguistic model, delivering clearer, more accurate summaries for multilingual team...